Today in the mail I received a Thank You card from Leon’s. Inside contained a hand-written note from Mike, the salesman who sold me my sofa a few weeks back (see previous post Mike Does Right at Leon’s).
I think it’s great that a company is sending out thank you cards, and I think it is also great that the sales rep is personally writing and signing the note. It’s classy, and it carries positive emotional weight. I bet you are not surprised then to hear me say that I will be returning to the same store in the future for my furniture needs.
Cheers!