Author Archives: Coach Ric

About Coach Ric

Communication Coach and Corporate Trainer. Founder and President of 3V Communications. Program Advisor and Instructor at YEDI - the York Entrepreneurship Development Institute. York U instructor. NCCA Canada Director. Background in sociology, psychology, NLP, body language analysis and TESL. MBA. BJJ Purple belt. Forever Star Trek fan. Toronto-based but not bound.

Snippets That Inspired Me From Pinnacle of Influence

I finished reading this new book that I am a co-author of called Pinnacle of Influence, How the World’s Greatest Thought Leaders Became Global Gurus, and wanted to give both a shout-out to the authors and add a few of my favourite snippets of their inspirational words.  Here are some short phrases or quotes from each chapter (in order) that stuck out as inspirational for me:

Chapter 1 – Mastering the Art of Leadership by Dr. Marshall Goldsmith

“Leadership is not an inborn trait, but a skill set that can be cultivated and refined.”

“Traditionally, feedback…focuses on what went wrong, not what can lead to future success.”

“The true art of leadership lies in the ability to turn vision into a reality, challenges into opportunities, and individuals into high-performing teams.”

Chapter 2 – How a Thought Leader Thinks by Ron Kaufman

“How can I respect the past, work in the present, and contribute to a better future?”

“…encouraging others is a powerful form of service.”

“Becoming a thought leader requires a combination of expertise and vision.”

“Thought leaders cannot be leaders if they only think in isolation.”

Chapter 3 – A Rhapsody in Failure by Arthur Carmazzi

“The power of our Life Symphony is affected by the type of music we hear.  We live up to the expectations of our environment.”

“…credibility is the currency for earning listener’s trust.”

“If a problem can be solved with money, it’s not a problem, it’s an expense.”

“Failure is not the opposite of success, mediocrity is.”

Chapter 4 – Transforming From an Expert to a Thought Leader by John Mattone

“…our lives are not about us.”

“Great leadership is about having a passionate drive to change the world for the better…”

“If you want others to be happy, be courteous, compassionate, and altruistic.”

Chapter 5 – Positioning in Negotiations – What Matters by Greg Williams

“Timing can be a blessing and curse in a negotiation.”

“…he added, “Don’t you want to look good to the other people in the bar?” …and magically, he got to shine more shoes.”

“In a negotiation, the way you position yourself and your offer will determine how you and it are perceived.”

Chapter 6 – Rising to Distinction by Jonathan Low

“(quoting Simon Sinek:) “people don’t buy what you do, they buy why you do it.”

“Communication is the heartbeat of connection.”

“Community isn’t just about the people we meet; it’s a rich soil where growth, learning, and inspiration can thrive.”

“…the pinnacle of influence is not a summit conquered alone; it’s a horizon that expands as we grow together.”

Chapter 7 – Triple Win Leadership Coaching by Will Linssen

“…as human beings, we have more in common than our personalities, principles, or passports would indicate.”

“The future here is the past somewhere else.”

“It is the client who determines the coaching engagement’s success at the outset.”

“…organizational success and social impact can go hand-in-hand.”

Chapter 8 – The Key to Extraordinary by me, Ric Phillips, MBA

I think it would be odd if I wrote my favourite inspirational quotes from my own chapter!  If you have any, feel free to add them in the comments.  I’ll simply give another thank you to my mentors that are mentioned in my chapter, Dr. Marat Ressin, Mark Bowden, Tony Robbins and also mention my company 3V Communications and the non-profit organization that I helped start, NCCA Canada.

Chapter 9 – Breaking the Chains by David Snyder

“Everything human beings do is in response to a feeling.”

“All leaders walk the hero’s journey in one form or another.”

“Just because you can do something does not mean you should…”

“This world…is engineered to make you grow through trial and effort.”

“When people do not want change, they have to create an enemy.”

Chapter 10 – World Influence Mastery by Dr. Peter Chee

“(quoting Aristotle): Where your talents and the needs of the world cross, there your calling can be found.”

“Having an unblemished reputation goes a long way to establishing yourself as someone with integrity who not only gets things done, but also gets things done the right way.”

“You should discard the innate fear you have when approaching someone great to support you on your journey.”

Chapter 11 – Five Fundamental Lessons on my Journey by Dr. Giti Caravan

“My family was the harbor, my mentors were lighthouses, and my peers were fellow sailors braving the stormy seas with me.”

“…the importance of leaving our comfort zone, not as a betrayal of our initial calling but as an expansion of our identify and purpose.”

“Growth has pain, but the pain is rewarding.”

“I learned to balance work and life by saying ‘no’ when necessary and setting boundaries to protect my time and energy.”

Chapter 12 – How Grace Builds Community by John Baldoni

“Within the community, there is the freedom to belong as well as the responsibility of belonging.”

“Grace enables leaders to navigate adversity and confrontation with dignity, creating an environment for open dialogue rather than argumentation.”

“Community arises from people of shared interest coming together for the greater good.”

This book is available on Amazon in both kindle and paperback.  😊

2024 Intro to Ric and 3V Coaching and Training

I have created some new videos that explain my work, the reasons behind it, and how it can enhance your communication skills. Discover practical tips and techniques personalized for your growth. Don’t miss out—watch the intro video now and get ready to elevate your communication skills!

Top 10 Global Communication Pro

I’m excited to share that once again I have been included in the “World’s Top 30 Communication Professional” ranking by Global Gurus, and have attained the rank of #10 for 2024!

Very humbling, and very cool! Thanks to all my clients, colleagues, students and mentors for helping me achieve my highest ranking so far. I am happy to continue to serve. #CommunicationCoach #3VVibe #GlobalGuru

Merry Christmas and…

Are you one of the people concerned that if you say the traditional holiday greeting “Merry Christmas” that people might feel you are not being inclusive or being politically correct? But don’t you have the right to practice your own beliefs and follow your own traditions?

Stop fretting over this seasonal silly discussion.  Ignore what your parents taught you and actually have your cake and eat it too.  Say “Merry Christmas” if that ‘s your tradition or religion, and ALSO say “Happy Holidays” at the same time, to be inclusive with strangers and people you meet while out and about, especially in large, multicultural cities.  It’s not too difficult to add that phrase.  I personally grew up saying “Merry Christmas and Happy New Year!” so I’m just replacing the last phrase ‘New Year’ with ‘Holidays’, and then next week I’ll just tell everyone “Happy New Year” or “Happy 2024!”   I love simplicity.  🙂 

Fighting For Peace

Remembrance Day has always been important to my family. My grandfather Harold Phillips fought the Nazis in Normandy on D-Day. He survived WW2, but sadly his brother George did not. The name George has now carried on for 3 generations, as my dad’s name, my brother’s middle name and my son’s middle name. I do what I can to honour their legacy, including being a member of the local legion, and I always wear a poppy. My company 3V Communications is also helping fund a National Wall of Remembrance in Kingston, ON (Worassociation.ca). If you buy and wear a poppy, you honour the lives lost fighting for peace, and are supporting our current vets. From me and my family, thank you.

Confident Leadership Video Course

Hello fellow Communication Enthusiasts! I put together a mini-masterclass of the key communication skills for (new) managers on a new site (https://3vcoachric.com/) that I teach in my standard coaching program, so that anyone can have access to these tips. It is all on video, and comes with some bonuses too (like a free ebook). The first 2 parts are free, so you can watch over 15 minutes of precise communication tips when ready! If you want to carry on, then you can pay a small fee to get access to the rest of the course. Either way, take a peek at the promo video above, and if you’re interested, hit the website and get access to the first two parts now. Why wait? Your career won’t. 🙂 Thanks for your interest and do let me know what you think of the course.

https://3vcoachric.com/

Screenshot from new video course

New Online Communication Masterclass for Managers

Are you a (new) manager, supervisor or team leader, and need to polish your communication skills? Perhaps improve they way you read, then lead your team? Key communication skills will definitely help.

This unique video mini-masterclass is a 5-part series that covers all the essential communication skills that managers need to become more effective leaders.

You’ll learn how to:

Make a lasting impression
Develop people management skills
Manage staff effectively
Deal with conflict and difficult people
Persuade others with confidence
and many more leadership skills

For a limited time only you get access to the first 2 parts (over 15 min) for free. Take a chance, tell me what you think. Here is the new site link: https://3vcoachric.com/

To your success!

Coach Ric

Communication Coach Certification, Designation

There are many coaches out there who want to bring the best to their clients, but sometimes don’t get the call back.  There are also new coaches who struggle with their developing brand and personality that they will show to the world.  A great coach may have impressive skills, education and experience, but they also need to display industry knowledge and credibility. 

There are currently some certification courses on the market that can assist with enhanced expertise in Life coaching, Business coaching, Leadership, Public Speaking and more.  But when a coach decides to dedicate their craft to the enhancement of improving a client’s communication skills, it’s important to be able to confidently display that particular expertise. 

NCCA Canada proudly offers Designation to any coach or trainer, and now, for those seeking Certification as a Communication Coach, has partnered with 3V Communications to offer a Communication Coach Certification course. 

3V Communications has been in the communication skills coaching, training and assessments business since 2007, and has been offering coach certification since 2017.  The executive team at 3V Communications recognizes NCCA Canada’s status as a growing non-profit, and will therefore donate 50% of the tuition paid by anyone taking the Communication Coach Certification course back to NCCA Canada.  It’s good for 3V, for NCCA and for the coach.  It’s a win-win-win.  🙂

If interested in NCCA Canada Designation process, please visit here:

If interested in 3V Communication Coach Certification, please visit here:

To your success!

Top 10 Trophy

Top 10 Speech Coaches in Canada

Yay! I made the list! Thank you, and congrats to the other speech coaches in Canada. Together we are growing the market and helping lots of people and companies.

This list was compiled by a writer at Yoodli, a new AI-driven technology that gives real time feedback to people practicing public speaking, interviews, speeches and more. Check them out!

https://app.yoodli.ai/blog/top-ten-best-speech-coaches-in-canada

Deer walking in Nara, Japan

Zen Customer Experience

I spent most of January 2023 in Japan. It was a business trip, but there was opportunity to travel as well, so I wasn’t stuck in Tokyo the whole time. I also visited Hakone, Nara, Kyoto and Yokohama. This was my fifth time being in Japan, and I got to see some new places (like the deer-filled streets of Nara), ate some different food (like the black eggs in Hakone), and met some new people. Do you know what DIDN’T change? What has never changed since I first started travelling to Japan in 2008? The super-high level of customer service and client care. It’s so consistent and it’s so refreshing. As a traveller, a visitor, it’s the best experience. People are so polite not just with their words, but with their non-verbal communication as well. Soft voice, respectful eye contact, small arm gestures, calm voice. Definitely a few things the West could learn from.

However even a rose has thorns. I’ll leave you with this counter-thought from a Tokyo guy: “yes the customer service in Japan is high level, but it’s scripted, it’s mandatory and therefore fake. The customer service you receive in Canada (or elsewhere) may not always be top-notch, but at least it’s genuine. When you receive great care in Canada, you know it’s 100% real, and it leaves a special feeling.”

Interesting point. So is the key to great customer service the overall experience, and ease, or is it the genuine heart of the experience? Maybe it’s simply how the experience and people involved made you feel.