Author Archives: Coach Ric

About Coach Ric

Communication Coach and Corporate Trainer. Founder and President of 3V Communications. Program Advisor and Instructor at YEDI - the York Entrepreneurship Development Institute. York U instructor. NCCA Canada Director. Background in sociology, psychology, NLP, body language analysis and TESL. MBA. BJJ Purple belt. Forever Star Trek fan. Toronto-based but not bound.

Transfer Worker from China gets Speaking Award

Hello everyone,

I would like to share an email I received today from Grace, one of my private coaching clients here in Toronto.  (I have her permission to share this.)  Before I do I just want to give you a little background on her.  She has been transferred here from Shanghai, China, and works for a large financial institution.
In addition to working with me to improve her business English (which by the way is already really good) I coach Grace on interpersonal and professional communication skills.

Currently Grace is enrolled in a fun, dynamic Dale Carnegie course, which I fully support.  However, I had the opportunity and ability to take her DC training further, by adding to what she was learning and advising her on how to improve her public speaking.  (There are advantages to one-to-one training over large group workshops, right?) 

Here is the unedited email I received today:

Thanks a lot, Ric!

I can’t wait to share the great news with you that I won the
Breakthrough Award yesterday at my Carnegie’s class!

I did restructure my story as you suggested and applied the body
language you taught me. My classmates were very impressed and voted
me as the winner of the night. I think the credit goes to you.
Without your help and inspiration, I would never get there. Thanks
so much!!!

Grace

_____________________

No Grace, thank YOU for being a hard-worker and a brave public speaker in English as a second language.  It is not easy.  Keep up the good work in your DC class as well as in our coaching sessions!

Coach Ric

Building Confidence, Building Success

In order to be a success in life you need confidence: that self-trust and self-assurance that guides you through your decisions. You can now remove the self-doubt and learn how to control negative thoughts that you have about yourself, and also deal with outside negativity. Nothing will ever hold you back again after you master your own self-esteem and raise your confidence levels!  Ask about the personal coaching program called Communicating Confidence Inside & Out:  How to Build Confidence, Be Assertive and Succeed!

If you prefer studying at home for almost no cost, then you could also check out the ebook on the same subject on our STORE page. It will help you understand, then build your personal and professional confidence from the comfort of your own home.  Take a peek!  🙂

Winning Body Language

Hello my friends,

Recently I have had the pleasure of reading a new book on body language and presentation skills that I found most interesting and useful for improving my client’s professional communications.

Many leaders know the feeling of talking yet no one is listening! Often, it is not the actual words causing the audience to tune out, but the way the words are being communicated.

Last week I sat down over a coffee with the author, Mark Bowden, and we discussed the need for effective communication skills and specifically some of the main points in his book. Mark is a world-renowned body language expert and the creator of TruthPlane, a unique communication and presentation training used by Fortune 50 companies, CEOs and G8 Leaders. His new book Winning Body Language explains how we mainly rely on nonverbal communication to determine what we think someone else’s intentions are when they communicate to us.

Here are the top three techniques from Mark’s book on presenting body language that will help you make your intentions clear, and gain trust and attention when you speak.

#1
PUT YOUR BODY ON DISPLAY

When speaking, step away from the podium; when sitting at a meeting, pull your chair back from the table to display more of your body. Your audience’s instinctual “Reptilian” brain and emotional “limbic” brain need to see your body to make a decision about what your intentions and feeling may be towards them. The less information they see, the more they simply make those feelings and intentions up, and tend to default towards the negative. Simply speaking, being open indicates honestly and trust. Hiding parts of your body indicate deception and danger to the primitive brain.

#2
SPEAK FROM YOUR BELLY

Place your hands in the “TruthPlane”, the horizontal plane that extends 180 degrees out of your navel area, to display that you can be trusted. This is a very vulnerable area of your body so to bring an audiences’ unconscious attention to it makes them (and you!) feel like you are very confident. This is a simple technique that you can incorporate right now to enhance your meetings and presentations.

#3
GET THEM IN THE PALM OF YOUR HAND

Show your palms open with nothing in your hands, to let others know that you mean no harm and are speaking for their benefit. This gesture is universally recognized across the world as “friendly”. So, when someone else is speaking keep your hands in the TruthPlane so that they understand you are open to what they are saying too.

For more information on Mark Bowden, TruthPlane and his new book Winning Body Language, I have attached his contact information below:

Mark Bowden
Web: http://www.truthplane.com
Twitter: http://www.twitter.com/truthplane

Enjoy!!
– Coach Ric

How to Write an Effective Email by Susan Adams

How to write an effective e-mail
by Susan Adams, Forbes.com
Monday, August 9, 2010
provided by forbes

Get to the point, keep it short, and assume it’s public, say the experts.

In July 2008, South Carolina Gov. Mark Sanford e-mailed his Latin lover, praising “the erotic beauty of you holding yourself (or two magnificent parts of yourself) in the faded glow of night’s light.” That now-public note is just the latest example of how even the most politically savvy pro can be an idiot when it comes to electronic mail.

Cardinal rule numero uno: Assume that e-mail is public. Even if you’re sending it over a secure server or to an account you think you’ve set up in secret, if people want to read your notes and share them with the world, they will.

Despite e-mail’s growing ubiquity, few have mastered the art of writing an effective one. In an effort to compile some pointers on how to do so, we consulted three experts: Will Schwalbe, co-author with David Shipley of Send: The Essential Guide to Email for Office and Home; Mark Hurst, author of Bit Literacy: Productivity in the Age of Information and E-mail Overload; and Peter Post, one of the directors of the Emily Post Institute and author of five books on etiquette.

Evidence that the dos and don’ts of e-mail have yet to solidify: The experts disagree on several pertinent points. While Peter Post insists on polite salutations (“Dear Mr. or Ms.”) and courteous endings (“Sincerely”) and recommends always using an e-mail signature at the end of a business note, Hurst says none of that matters. “Is he set up to run a steam-powered computer and read through his monocle?” Hurst sniffs.

For his part, Post says emoticons have no place in business e-mail. On the contrary, say both Hurst and Schwalbe; because irony and humor are so frequently misconstrued in e-mail notes, the emoticon offers a quick, effective way to convey feelings. “Emoticons are necessary,” Hurst maintains, “because there is no subtlety in e-mail, and jokes do not transmit well.”

Quibbles aside, there are e-mail rules on which our experts agree. Among the most important: Get to the point immediately. Keep your notes as short as possible. Avoid extended blocks of text by breaking up your writing into short paragraphs or bullets. And keep in mind what we all already know: Everyone is busy and gets too much e-mail.

One more caveat: When you receive a rude or angry note, do not reply right away. Negative emotions can escalate all too quickly in e-mails. “Just delete it,” advises Hurst to those who receive a cranky missive.

Or here’s a novel idea: Pick up the phone.

Source:
http://ca.finance.yahoo.com/personal-finance/article/forbes/1767/how-to-write-an-effective-e-mail

Random Canadian English

Hi folks,

I originally compiled this list of Canadian English for a workshop I did recently for an organization that helps new immigrants settle and learn job skills, but I also think this list is great for people that visit Canada for business or pleasure. I know there are words and phrases that I’ve missed, and there may be some regional disagreements with this list, but it should serve it’s purpose, and maybe even generate some fun discussion that leads to a deeper understanding of Canadian language and culture. Enjoy!

“Aboot” – Despite what American T.V. and films suggest, we do not mispronounce “about” like this. Maybe 2% of the population might, but as a general rule – nope.

Can – instead of washroom, bathroom, toilet, lavatory, WC, loo, etc.
Canuck – A slang term for a Canadian, but we don’t take offense!

Chocolate bar – instead of candy bar.
Double-double – a cup of coffee with two creams and two sugars. ‘Tim Hortons’ coffee shop  lingo. If you want just one cream and one sugar, you have to ask for “regular”.

Eh? Said often to get agreement, clarification or confirmation. Americans say “huh?”
Hoodie – A hooded sweatshirt.
Hogtown – old name for Toronto. The kids say T.O. or T-dot.
Homo milk – whole milk with a fat content greater than 2%, usually 3.25%.

Hoser – Nickname for a blue-collar Canadian popularized by Bob and Doug Mackenzie characters from SCTV and “Strange Brew”. Not generally spoken these days.
Hydro – synonym for electrical service, as in “Did you pay the hydro (bill) yet?”

Inuit – our Northern natives/aboriginals. We don’t call them “Eskimos”.
Joe Blow – Means any random person, like John Q. Public or any Tom, Dick or Harry.

Keener – an “eager beaver”, someone who is diligent and works (too) hard!
KD – Kraft Dinner – macaroni and cheese in a box. Americans call is “Mac N’ Cheese”.

Line-up – instead of saying “line” or “queue”. Used as a compound noun and verb.
Loonie – Canadian one dollar coin, that has a picture of a loon (bird) on it.

Mickey – no, not the mouse. This is the name for the small, pocket-sized bottle of booze.

Newfie – a person from Newfoundland, that tends to be the brunt of a lot of jokes. In today’s politically correct world, this is considered insulting and no longer acceptable to use.
Pissed – can mean angry or drunk.
Pogey – old name for (un)employment insurance given by the government.
Pop – Instead of “soda pop” or “soda”. Also slang for beer, made popular by Hockey Night in Canada personality Don Cherry on The Coach’s Corner.
Poutine – french fries topped with cheese curd and covered with hot gravy.

Puck-Bunny – a girl that likes hockey players, as in a “groupie”.
Runners – running shoes. We don’t often say “tennis shoes”, “trainers”, “sneakers” or “joggers”.

Shinny – means pond, river or street hockey. A.K.A. a game of pick-up.
Ski-Doo – used generically to refer to any snowmobile.
Snowbird – a Canadian who spends the winter in the south, like in Florida. This is also the name of our national team of airplanes that perform at air shows.
Timbits – donut holes sold at Tim Hortons or “Timmy’s”. By the way, Tim Horton was an ex-NHL hockey player who started the first Tim Hortons shop in 1964 in Hamilton.

Toboggan – What we call our sleds and sleighs that we ride down the snowhill.
Toonie – the Canadian two-dollar coin. Two loonies equal a toonie!
Toque – a knitted winter hat.
26er – 26 imperial fluid oz alcohol – the big bottle!
2-4 – “two four”- a box containing 24 beer.

Washroom – commonly used instead of saying bathroom, lavatory, WC, loo, etc.

Zed – the last letter of the alphabet is pronounced “zed” instead of “zee”.

Email Advice: 5 Quick Tips to Improve Communication

1 – Remember that people only have your words, phrases and punctuation to try to understand and ‘feel’ your meaning in text, so choose them carefully. Be concise and not too emotional. Stick to the point of the correspondence.

2 – Do not use CAPITALS as it looks like you are SHOUTING.

3 – Do not write emails that are too long, as email predominantly is used for quick communication, especially in North America.

4 – Use the Subject line wisely, so people can understand exactly what the email is regarding. In sales (and spam mail), asking an intriguing question in the subject line is a common technique to get people’s attention.

5 – When finished, review your email and ask yourself if the tone of your email sounds personal or professional, and does this match your intention, and the intended recipients’ expectations?

Happy Canada Day! – Here is a little history (article)

Canada on July 1, 1867 a lot like Canada today

Millions of people are gathering all over Canada to celebrate the country’s 143rd birthday, but the Canada of today in many ways is similar to the one of July 1, 1867.

People celebrated, world leaders worked toward a global economy, Canadians felt attached to British traditions and a new technology was changing how people communicated.

Queen Elizabeth II is even here with us to celebrate this year.

In 1867, Queen Victoria, Queen Elizabeth’s great-great-grandmother wrote in her proclamation, “We do ordain, declare, and command, that on and after the first day of July one thousand, eight hundred and sixty-seven, the Provinces of Canada, Nova Scotia, and New Brunswick shall form and be one Dominion under the name Canada.”

With those words Canada became a nation.

(RIC’S NOTE: Way back then, Ontario was known as ‘Upper Canada’ and Quebec was known as ‘Lower Canada’, and that is what is meant by ‘the provinces of Canada’ in the above speech by the queen. Yes, Canada was formed with just 4 provinces!)

To read the rest of this article on Yahoo!, please visit this link now:
http://ca.news.yahoo.com/s/yahoocanada/canada_on_july1__1867_a_lot_like_canada_today