Category Archives: Body Language

Body language includes non-verbal communication and behaviour, like gestures, gaze, facial expressions, etc.

Snippets That Inspired Me From Pinnacle of Influence

I finished reading this new book that I am a co-author of called Pinnacle of Influence, How the World’s Greatest Thought Leaders Became Global Gurus, and wanted to give both a shout-out to the authors and add a few of my favourite snippets of their inspirational words.  Here are some short phrases or quotes from each chapter (in order) that stuck out as inspirational for me:

Chapter 1 – Mastering the Art of Leadership by Dr. Marshall Goldsmith

“Leadership is not an inborn trait, but a skill set that can be cultivated and refined.”

“Traditionally, feedback…focuses on what went wrong, not what can lead to future success.”

“The true art of leadership lies in the ability to turn vision into a reality, challenges into opportunities, and individuals into high-performing teams.”

Chapter 2 – How a Thought Leader Thinks by Ron Kaufman

“How can I respect the past, work in the present, and contribute to a better future?”

“…encouraging others is a powerful form of service.”

“Becoming a thought leader requires a combination of expertise and vision.”

“Thought leaders cannot be leaders if they only think in isolation.”

Chapter 3 – A Rhapsody in Failure by Arthur Carmazzi

“The power of our Life Symphony is affected by the type of music we hear.  We live up to the expectations of our environment.”

“…credibility is the currency for earning listener’s trust.”

“If a problem can be solved with money, it’s not a problem, it’s an expense.”

“Failure is not the opposite of success, mediocrity is.”

Chapter 4 – Transforming From an Expert to a Thought Leader by John Mattone

“…our lives are not about us.”

“Great leadership is about having a passionate drive to change the world for the better…”

“If you want others to be happy, be courteous, compassionate, and altruistic.”

Chapter 5 – Positioning in Negotiations – What Matters by Greg Williams

“Timing can be a blessing and curse in a negotiation.”

“…he added, “Don’t you want to look good to the other people in the bar?” …and magically, he got to shine more shoes.”

“In a negotiation, the way you position yourself and your offer will determine how you and it are perceived.”

Chapter 6 – Rising to Distinction by Jonathan Low

“(quoting Simon Sinek:) “people don’t buy what you do, they buy why you do it.”

“Communication is the heartbeat of connection.”

“Community isn’t just about the people we meet; it’s a rich soil where growth, learning, and inspiration can thrive.”

“…the pinnacle of influence is not a summit conquered alone; it’s a horizon that expands as we grow together.”

Chapter 7 – Triple Win Leadership Coaching by Will Linssen

“…as human beings, we have more in common than our personalities, principles, or passports would indicate.”

“The future here is the past somewhere else.”

“It is the client who determines the coaching engagement’s success at the outset.”

“…organizational success and social impact can go hand-in-hand.”

Chapter 8 – The Key to Extraordinary by me, Ric Phillips, MBA

I think it would be odd if I wrote my favourite inspirational quotes from my own chapter!  If you have any, feel free to add them in the comments.  I’ll simply give another thank you to my mentors that are mentioned in my chapter, Dr. Marat Ressin, Mark Bowden, Tony Robbins and also mention my company 3V Communications and the non-profit organization that I helped start, NCCA Canada.

Chapter 9 – Breaking the Chains by David Snyder

“Everything human beings do is in response to a feeling.”

“All leaders walk the hero’s journey in one form or another.”

“Just because you can do something does not mean you should…”

“This world…is engineered to make you grow through trial and effort.”

“When people do not want change, they have to create an enemy.”

Chapter 10 – World Influence Mastery by Dr. Peter Chee

“(quoting Aristotle): Where your talents and the needs of the world cross, there your calling can be found.”

“Having an unblemished reputation goes a long way to establishing yourself as someone with integrity who not only gets things done, but also gets things done the right way.”

“You should discard the innate fear you have when approaching someone great to support you on your journey.”

Chapter 11 – Five Fundamental Lessons on my Journey by Dr. Giti Caravan

“My family was the harbor, my mentors were lighthouses, and my peers were fellow sailors braving the stormy seas with me.”

“…the importance of leaving our comfort zone, not as a betrayal of our initial calling but as an expansion of our identify and purpose.”

“Growth has pain, but the pain is rewarding.”

“I learned to balance work and life by saying ‘no’ when necessary and setting boundaries to protect my time and energy.”

Chapter 12 – How Grace Builds Community by John Baldoni

“Within the community, there is the freedom to belong as well as the responsibility of belonging.”

“Grace enables leaders to navigate adversity and confrontation with dignity, creating an environment for open dialogue rather than argumentation.”

“Community arises from people of shared interest coming together for the greater good.”

This book is available on Amazon in both kindle and paperback.  😊

2024 Intro to Ric and 3V Coaching and Training

I have created some new videos that explain my work, the reasons behind it, and how it can enhance your communication skills. Discover practical tips and techniques personalized for your growth. Don’t miss out—watch the intro video now and get ready to elevate your communication skills!

Confident Leadership Video Course

Hello fellow Communication Enthusiasts! I put together a mini-masterclass of the key communication skills for (new) managers on a new site (https://3vcoachric.com/) that I teach in my standard coaching program, so that anyone can have access to these tips. It is all on video, and comes with some bonuses too (like a free ebook). The first 2 parts are free, so you can watch over 15 minutes of precise communication tips when ready! If you want to carry on, then you can pay a small fee to get access to the rest of the course. Either way, take a peek at the promo video above, and if you’re interested, hit the website and get access to the first two parts now. Why wait? Your career won’t. 🙂 Thanks for your interest and do let me know what you think of the course.

https://3vcoachric.com/

Screenshot from new video course

New Online Communication Masterclass for Managers

Are you a (new) manager, supervisor or team leader, and need to polish your communication skills? Perhaps improve they way you read, then lead your team? Key communication skills will definitely help.

This unique video mini-masterclass is a 5-part series that covers all the essential communication skills that managers need to become more effective leaders.

You’ll learn how to:

Make a lasting impression
Develop people management skills
Manage staff effectively
Deal with conflict and difficult people
Persuade others with confidence
and many more leadership skills

For a limited time only you get access to the first 2 parts (over 15 min) for free. Take a chance, tell me what you think. Here is the new site link: https://3vcoachric.com/

To your success!

Coach Ric

Deer walking in Nara, Japan

Zen Customer Experience

I spent most of January 2023 in Japan. It was a business trip, but there was opportunity to travel as well, so I wasn’t stuck in Tokyo the whole time. I also visited Hakone, Nara, Kyoto and Yokohama. This was my fifth time being in Japan, and I got to see some new places (like the deer-filled streets of Nara), ate some different food (like the black eggs in Hakone), and met some new people. Do you know what DIDN’T change? What has never changed since I first started travelling to Japan in 2008? The super-high level of customer service and client care. It’s so consistent and it’s so refreshing. As a traveller, a visitor, it’s the best experience. People are so polite not just with their words, but with their non-verbal communication as well. Soft voice, respectful eye contact, small arm gestures, calm voice. Definitely a few things the West could learn from.

However even a rose has thorns. I’ll leave you with this counter-thought from a Tokyo guy: “yes the customer service in Japan is high level, but it’s scripted, it’s mandatory and therefore fake. The customer service you receive in Canada (or elsewhere) may not always be top-notch, but at least it’s genuine. When you receive great care in Canada, you know it’s 100% real, and it leaves a special feeling.”

Interesting point. So is the key to great customer service the overall experience, and ease, or is it the genuine heart of the experience? Maybe it’s simply how the experience and people involved made you feel.

Trust in the Good of Humanity

A few weeks back, I was walking home in my neighbourhood after buying a bottle of wine for dinner. While walking on the sidewalk, a van came up from an underground parking lot, and to my surprise, failed to brake in time and almost hit me. I was a little shocked at first, jumped back, and used my right hand to brace against his hood, causing a little slapping noise when my hand connected.

Well, since I immediately understood that the van did indeed stop just in time, and there was no accident, I continued to walk home on the sidewalk. I did not attempt to make eye contact with the driver as I didn’t want to accidentally instigate a verbal or even physical confrontation. I did not say anything nor cast any dirty looks. I simply walked on, content that there was no need to cause an issue.

About 3 minutes later, I noticed on my left side that the same burgundy van was now beside me (more or less), in traffic, and again, I didn’t feel the need to look over. Until I heard his voice.

I turned and looked at him, a big, burly man with long dark hair and a beard, in what I guess I would describe as looking like a biker, and, with a matching deep, gravelly voice, said “I’m sorry Brother.”

In a split-second I judged his voice and facial expressions to be sincere, and knew that he felt bad about the almost-accident. There was no doubt in my mind that he was determined to let me know that he was sorry. I believed him.

So I waved my hand to him, switching from a wave to a thumbs-up, and shouted to him “no problem!” Thanks!” And that was that. My faith in humanity was once again restored. There are plenty of good people in the world who make mistakes, and feel the need to fix them. There are still people who practice an almost-rare attitude of “well, if I made a mistake, I’ll own it, and fix it if I can.” He I suppose was one such guy. And I wish him the best. I smiled the rest of the way home.

Ric Phillips, Communication Coach

I’m in the Top 30 Global Gurus

Well what a nice surprise! I’m excited and honoured to be included in the prestigious Global Gurus Top 30 2022 under the category of Communication Professional, ranked #13. Strict criteria for selection includes being a published author, sharing original thought leadership pieces, and the public vote. I’ve been at this since 2006, and I am happy to receive this recognition. Thank you very much to all of my mentors, readers, clients and supporters. You are the best. 🙂

#13 2022 – Ric Phillips

Communication Skills Part of YEDI Success

As most of you know I am part of a team that trains entrepreneurs, both for-profit and not-for-profit, in Canada and abroad.  This year our organization YEDI (York Entrepreneurship Development Institute) which operates partnership programs with York University and Schulich Executive Education Centre was ranked the #1 University-linked accelerator in the world, by UBI Global.  I am proud to be on the YEDI team, where my primary role is to improve the business communication skills of our entrepreneurs in the areas of leadership, customer service, networking and pitching skills (from slides to body language!) and branding.   As an original co-founder of YEDI I can attest that having communication skills training was always part of the formula for YEDI, since a great idea will be wasted or shelved if the business owner cannot express it in a simple and impactful way to potential partners and investors, catching their attention and clearly understanding how they will benefit.  At the risk of sounding too self-serving, I wish YEDI continued success and exciting developments in the near future!

http://www.yedinstitute.org/yedi-ranked-1-in-the-world-by-ubi-global/

NCCA Canada Toronto Event Press Release

FOR IMMEDIATE RELEASE: November 9th 2017

CONTACT: Mr. Ric Phillips, Executive Director, [email protected], 647-478-8612

NCCA Canada Hosted Innovative Toronto Event Connecting Communication Coaches With Small Business Entrepreneurs to Help Improve Business Communications

Toronto City Hall, October 13th 2017 — The key to successfully starting and growing a business is effective communications.  An entrepreneur or small business owner may have a great idea, but will not get much interest from anyone if they cannot share their vision, persuasively pitch, and clearly explain their products and services. There are professional coaches and trainers who focus on helping people improve their business communication skills, and they need a place and an organization to meet each other.

NCCA Canada proudly partnered with YEDI (York Entrepreneurship Development Institute) and the City of Toronto to co-host a half-day professional development and networking event at Toronto City Hall where professionals from various industries learned how to develop these vital business communication skills. Jason Easton, MPP Jeff Leal’s Chief of Staff for the Small Business in Ontario portfolio gave opening remarks on the importance of honing professional communications before NCCA President, speaker extraordinaire and body language expert Mark Bowden delivered a truly memorable keynote on persuasive non-verbal communication. NCCA Executive Director Ric Phillips then led an interactive learning workshop on the art of the quick pitch. This led to lunch and mini-workshops hosted by Colleen Clarke on the topic of how networking is really “telling, not selling” and Dr. Marat Ressin on clarifying a business vision. The half-day ended with a panel discussion on the trends in the coaching and learning & development industries.

“This was a unique opportunity for entrepreneurs and small business owners to quickly learn and implement the same day specific and very useful business communication skills, and then network with other business people and communication coaches who teach these skills,” said Co-Founder and Executive Director of NCCA Canada Ric Phillips.

This event was open to everyone and received praise for it’s innovative model from coaches, trainers, vendors and entrepreneurs.

“It was invigorating. To finally be in a community of communicators, swapping stories and ideas about the work we do, and to listen to such accomplished, interesting speakers was great. Thank you for seeing the need and for building a high quality base for us” said Eleanor James, Communication Coach/Trainer.

About NCCA Canada

NCCA (National Communication Coaching Association) Canada is a nationally registered non-profit organization that acts as a home for communication skills coaches, trainers and enthusiasts, providing professional development, networking and designation opportunities for its members.  NCCA also provides communication coach/trainer and training company designation standards, peer review and official designation lists, used for professional credentialing. The primary mission of NCCA is to contribute to the growth of personal and professional communication skills, both here and abroad.

Improve Business Communication Skills at Toronto Event

Professional Development and Networking Event: Key Communication Skills to Grow Your Business!

The key to successfully starting and growing a business is effective communications.  Your great idea will not get interest from anyone if you can’t share your vision, persuasively pitch your company to investors, and clearly market your products and services.

NCCA Canada is proudly partnering with YEDI and City of Toronto to co-host a half-day professional development and networking event at Toronto City Hall where you will learn how to develop these vital business communication skills. Our President, speaker extraordinaire and body language expert Mark Bowden will deliver a keynote not to be missed, which will be followed by your chance to join mini-workshops hosted by our industry professionals on the topics of pitching, networking, and clarifying your business vision.

This is an exciting and unique opportunity to meet coaches, trainers, learning and development professionals, entrepreneurs and business owners, gathering together to connect, share and learn. This event is open for everyone, but space is limited.  Please join us!

Toronto City Hall – Friday October 13th 2017, 10 – 2 pm
Cost: $20 (**free for NCCA Canada Members)

To Register with EventBrite: https://ncca2017.eventbrite.com

**Discount code will be emailed to NCCA Canada members.  If you didn’t get yours, please contact NCCA Admin and we will email it to you.  Hope to see you there!

Schedule:

In Main Chambers
10-10:45 – Welcome, Opening Remarks, Body Language Expert Mark Bowden’s keynote on how to use non-verbal communication to persuade, assist with selling and add credibility to the business individual

10:55-11:30 – Mini-Workshop 1 – The Art of the Quick Pitch

NCCA Executive Director and 3V Communication Coach Ric Phillips leads an interactive class on how to effectively pitch your business in a very short time, with or without a slide deck

In Member’s Lounge with Select Vendors

11:30-12:15 – Lunch and Networking

*Note – Member’s Lounge will be open to all for food and networking until 4 pm!

Mini-Workshops in Committee Room 3 (2nd Floor)

12:15-12:45 – Mini-Workshop 2 – Networking: It’s Telling Not Selling
Networking guru Colleen Clarke shares her top tips and formulas to make networking less painful and improve your elevator pitches – something every business person needs to help self-market better!

1-1:30 – Mini-Workshop 3 – Know Your Vision

YEDI President and successful serial entrepreneur Dr. Marat Ressin leads a dynamic seminar on understanding the importance of having a vision for the entrepreneur/coach/small business owner, and how to identify and communicate it to others. This skill is essential if you want to get buy-in, gain followers to your cause, or lead a team in business.

1:45-2:30 – Round Table – Coaching and Learning & Development Trends

Informal discussion on the coaching and learning and development industries, their trends and how they can help businesses and individuals grow. Hosted by Ric Phillips and L & D Consultant/NCCA Designated Trainer Lauren Waldman. Bring your questions!

Our half-day event is complete, but networking remains available in Committee Room 3 and the Member’s Lounge until 4 pm.

 

Register with EventBrite: https://ncca2017.eventbrite.com