I was interviewed by a Global TV news reporter on the body language and non-verbal communication of our mayor, Rob Ford.
Category Archives: Body Language
7 Secrets to Confidence
Are there some hidden secrets to confidence that only the confident, charismatic leaders know and refuse to share with the rest of us? I doubt it. If you study the world of confidence, as I do, then I believe you will arrive at similar conclusions as I note below. Here are a few not-well-kept ‘secrets’ about developing and displaying confidence. I have chosen to start with these random 7 secrets:
1 – Be calm. If you want people to listen to you, and follow you, you must show them the way to calmness and security by leading the way yourself. A confident person has no need to yell, order and argue to convince folks.
2 – Be direct. Say what you got to say. Don’t beat around the bush. You can still say it calmly, and even with friendliness in your voice. Just make sure there is no confusion. Be short, sweet and clear.
3 – Have loads of eye contact. Look them in the eye when you are actively listening to them. Show respect to gain respect. Also look them in the eye when attempting to convince them of your opinion or your judgement. Looking away is not a good way to instill trust. Make a connection by making eye contact – a lot. Experts say between 70 – 90% in North America.
4 – Your body language should be open and friendly, yet also solid. We do not want to display threatening, closed or unsure gestures. We want our body language to be open and engaging so we make sure we have no arms, legs, ankles crossed. We use gentle but controlled flowing hands, emanating from the ‘truth plane’ – our gut. We gain a solid vibe by using symmetrical gestures, and having balance in our stance or seated position. We do not lean awkwardly to one side. We plant or root our feet to the floor. A solid base is very important. Think of yourself like a palm tree – the base is solid but the top flows with the wind and is flexible, so it does not break in a storm. Be like the palm tree.
5 – Speak with a medium volume voice. Medium is the rule. Use medium volume, medium speed, and walk at a medium speed as well. Match your voice to your pace if walking and talking. Speaking too slowly makes you sound unsure and even boring. Speaking too fast makes you sound like you are rushing and are not careful or thoughtful.
6 – Be assertive, not aggressive. Protect yourself and your loved ones, or your team at work. Stand up for your rights and theirs, but do it in a way that does not undermine your own credibility. Being assertive means protecting yourself and self-interests. Being aggressive means bullying to get what you want, regardless of whose best interests it serves. An aggressive person is always trying to change your mind or force you to do something. An assertive person is protective and persuasive, yet does not try to force you to agree or change your mind in one sitting. The agendas are different. The focus of aggressiveness is on the other person, the ‘opponent.’ The focus of assertiveness in on yourself, and your circle.
7 – Trust yourself. Confidence starts with self-trust. You must trust your decisions, and your motives behind your actions. Competence builds confidence, so the more you try, the more you learn, and we all learn mostly through trial and error. Nothing ventured nothing gained. Make a decision and go forward. If you need to revisit it or re-evaluate it later (perhaps based on new data) that’s fine. A confident person is not blind in their decision-making. They make the best decision they can, at the time. They are open-minded enough to consider changes, and if necessary, change course and even apologize. There is no shame in being wrong. We all learn from our mistakes. Part of trusting yourself is also forgiving yourself for being human, and occasionally making mistakes! 🙂
There are more elements to being confident, but for today, these ‘7 secrets’ should get your started in your assessment of yourself and of those around you in leadership positions.
The Body Language of a Warrior
The Body Language of a Warrior
Please enjoy this ‘clip’, and then ask yourself if you were going into a big meeting, interview, giving a talk or PowerPoint, what would your body language convey? Do you think about it beforehand or just ‘go with the flow?’ I think you know that my advice would be to actually ‘plan’ your vibe that you are sending, just like Musashi did, many years ago. Here it is, found on page 27:
“I always stress form and balance. If you are lax in your stances and positioning, then you will be unable to perform your technique effectively. Focus your concentration on only one thing – making the “hit.” Narrow your eyes slightly and ever so subtly flare your nostrils. Always fight with your spine erect and unbent. Keep your shoulders relaxed and lowered. Tighten your abdominal muscles and root yourself into the ground. Make yourself bigger in your mind than you are as a manner of intimidating the enemy. Slowly work your way toward the enemy until you are ready to strike. Then do so with utmost conviction, quickness, and power. Keep your weapons ready at all times. You should practice the proper stances and movements prior to using any fighting technique and in this manner establish your own sense of being through your particular art. How often have you witnessed so-called experts with no form or balance?”
Short Video Highlights 3V Coaching & Training Options
Learn about Ric Phillips and 3V Communications coaching, including body language. Options for communication coaching/training include interpersonal/professional communication skills, public speaking, presentations, body language, business ESL, etc. We help you communicate clearly and confidently. Please enjoy this short video that highlights key aspects of our communication coaching and training. Thank you!
Your Body Language Shapes Who You Are
Study Body Language at Home with DVDs etc.
Update: Mike Bullard Show Discussing Body Language Today
Still doing interviews re: last night’s Premier Debate. Will have an online article come out today in Globe & Mail, (so I’m told) and – I’ll be a guest today on the Mike Bullard Show “Beyond the Mic” (NewsTalk 1010) at 12:23, discussing body language etc. of the Premier Debate last night. If you would like to listen in, here is the link:
http://www.newstalk1010.com/Shows/BeyondtheMicwithMikeBullard.aspx
Body Language: What The Leaders Are Really Saying
This is a brief article and some audio from an interview I recently did with Katie at NewsTalk 1010 in Toronto, regarding the body language and public speaking skill of Dalton McGuinty, Tim Hudak and Andrea Horwath. Enjoy the debate tonight!
Click on either of the links below:
http://www.newstalk1010.com/News/localnews/blogentry.aspx?BlogEntryID=10293325
What You Can Do to Communicate with Comfort and Trustworthiness
Hello Fellow Communication Enthusiasts,
Today’s post is about what you can do to communicate with comfort and trustworthiness.
Many business leaders, politicians and public speakers need to get a clear message out to their audience to “trust me”, “follow me” and “believe me”. Right now in Ontario, Canada we are in the middle of a race to elect the next (or same) Premier. Will it be the current Liberal leader Dalton McGuinty, PC Tim Hudak or NDP Andrea Horwath? I have been doing some interviews with media on body language analysis and public speaking techniques for the voters to pay attention to as they watch their would-be leaders on television.
Let’s look at the 3Vs of communicating with comfort and trustworthiness.
Verbally, you need to use words that engage, build rapport quickly, and establish trust. Use these words/phrases like these:
Friends, …
Fellow (Ontarians, Canadians, Business leaders, etc.)…
We are all in this together…
We all want to avoid a (mistake, economic recession, higher taxes, etc.)
I want to assure you that…
I trust that…
You can trust that…
You can believe me when I say…
Believe me, I will…
Etc.
Vocally, your voice and speech need to be a lower tone/pitch, use medium speed with pauses before and after key words, phrases and points, and use medium volume with a clear voice. You are going for a rhythm that is at times melodic or hypnotic but without putting people to sleep! And you will match certain gestures with your stressed words.
Visually to establish rapport and trust, you need to be open and friendly (approachable) in your body language, use an engaging smile or even a laugh if appropriate, and not be wearing a ‘power suit’. In this case we are attempting to create warmth and trust, not separation from the common group. Your hands should gesture in open, symmetrical ways and predominantly be in front of the belly or up to the heart level. Speaking ‘from the heart’ is great for our goals of rapport, comfort and trust.
Lastly, do not rock back and forth or side to side when speaking, and do not back up when making your points. The audience will read this as a dis-connect between your words and non-verbal communication and it will be a problem. Your base needs to be as solid as a rock, but your upper body of course gestures smoothly and appropriately with the chosen words.
I hope you use these 3V communication tips the next time you have to win an audience over. If you are interested in learning more please check out more blog posts, and if you feel you would benefit from a personal assessment then contact me and we can set something up.
Enjoy your day and if you are in Ontario enjoy the upcoming election debate. I know I will be watching the 3 leaders with a keen eye to see how they make us feel when they speak.
A Very Busy April Weekend!
Well first off I’d like to congratulate the newest royal married couple, Will and Kate. It was a fantastic wedding, and I wish you the best. As a Communication Coach, I hope that you continue to relate directly to your public, and don’t be afraid to be real in front of the camera, within reason of course!
Next, I have to send a big Good Luck to GSP (Georges St. Pierre), Mark Hominick, Jason MacDonald and the rest of the Canadian contingent who will be representing this great country on the mat and in the ring this Saturday at UFC 129. It is the first time the UFC has held an event in Toronto, and it was the biggest sell-out so far at 55 thousand seats. I’ll be watching and cheering them on. In the octagon, you cannot hide who you are. The truth will reveal itself. Buckle up.
Speaking of representing our great nation, who is going to win the Canadian federal election? May 2nd is the time to vote and support whichever party leader you believe will do the best job. Or, as some people have suggested, you can pick the one who does the least trash-talking and dirty ad campaigns. (That would be why Smilin’ Jack Layton has doubled his numbers in the last 2 weeks – people are sick and tired of the Liberal and Conservative dirty politics!)
I have to toot my own horn here for a second – it was a great honour to be asked to give my expert communication assessment of the federal leaders’ body language (and other non-verbal communications) after their Federal Leaders’ Debate held April 12th. I was interviewed by 1130 News in Vancouver, AM640 Toronto – The John Oakley Show as well as by host Stephen LeDrew on CP24 LeDrew Live TV show shortly after. I told everyone basically the same thing, which is that from a communication point of view, Mr. Harper had the best showing. He was calm, in control, did not get rattled when he was attacked, and he made symmetrical open hand/arm gestures stemming from his navel, which is an area called the ‘truth plane’. It’s a good place to keep your hands when you are trying to win trust.
Mr. Ignatieff used some poor hand gestures and was caught with his hand on his hip, but did use the ‘rule of 3’ well, which is when you use 3 words that are easy to remember. He repeated “jets, jails and corporate tax cuts” often enough that I still remember them! Problem is, if you overuse this technique, it sounds stale.
Mr. Layton used his smile well, in that he looked great deflecting the criticism with a smile and a joke. He has pretty good posture in general and leads with a strong voice. He was smoother that night that I expected, since Jack usually sounds choppy. He did a great job and I’m not surprised his ratings improved after the debate.
Mr. Duceppe has an obvious disadvantage in that English is his second language, but I can tell you that in any language you do not want to be caught reading your notes, which he was a couple of times. When he speaks fast and impromptu he does not sound as good as when he is prepared and calm.
These are just a few of the things that I noted during the debate. Unfortunately the video from the TV show and the audio from the two radio interviews are not available at this time. However here is a link to a short article from the Vancouver news station, should you be interested:
http://www.news1130.com/news/local/article/211782–harper-was-debate-winner-in-body-language-expert
Have a great weekend, and if you are Canadian, please vote May 2nd. The future is in our hands.
PS – if you or someone you know needs executive coaching, especially for media, public speaking or presentations, please pass along my website contact info. These days it is extremely important that managers and other executives representing the government or a company are clear and confident in their messages to the public, or to the shareholders.