Category Archives: Interpersonal Communications

Interpersonal human communications

“Should I Get Accent Reduction Lessons?”

This is a very common question I hear from immigrants and overseas workers as we discuss their coaching options.  Though everyone’s case is unique, here is my general advice:

If your (heavy) accent is stopping you from being confident, from making friends and/or from making (more) money, then YES.  Do some accent reduction for your own peace of mind and to become a more confident speaker.

If your accent does not interfere with daily communications, and people are not constantly asking you to repeat yourself or say it again in a different way, then you are probably okay.  You still may choose to modify your accent anyway, but at least you should know that it is not a pressing issue that will halt your career.

How can you modify and reduce your accent?
1.  Watch English movies and TV.  Rent DVDs of shows and sit-coms and play them over and over again, with and without English subtitles.
2.  Listen to the radio and/or sing English songs.  Look up the lyrics online.
3.  Meet native English speakers and practice.
4.  Buy a good pronunciation book, preferably with audio CDs, MP3s, podcast etc.  Choose carefully BrE or AmE.
5.  Attend Toast Masters or another public speaking practice forum.
6.  Attend an ESL class that focuses on pronunciation or lots of speaking practice.
7.  Hire an ESL tutor who has experience teaching the above, or whose voice you want to imitate.  Don’t be shy to ask for details of experience, materials used, references etc.
8.  Hire a professional Communication Coach with a solid background in ESL and accent reduction.
9.  Hire a professional linguist or speech pathologist.
10.  Practice practice practice.

Tips and a Warning When Reading Body Language

Today I would like to both share with you some useful tips of body language and other non-verbal communication, as well as warn you not to think that a little bit of reading can turn you into Dr. Cal Lightman, from the TV show “Lie to Me.” 
That TV show is based on the real-life research and books of Dr. Paul Ekman.  Dr. Ekman is the first to tell you that body language reading is not an exact science, and is not fool-proof.  
Most people are under-educated when it comes to body language, since it is not something we are taught at school.  In order to learn it we have to read many books, take seminars and workshops, hire a personal coach and practice practice practice.  I believe there is benefit to improving your ability to intuitively ‘read’ people, but do not get caught up in yourself and your ‘magic’ abilities.  Even with all the research you may have done, experts suggest it only raises our chances of accurately reading someone 10 – 17% better than an average person without such training. 
The better results gleaned from studying body language and non-verbal communication is actually that you become a better observer and listener in general, which is great to improve your communication skills, and more importantly you learn how to present yourself better in your public speaking, meetings, interviews and even on dates. 
Being knowledgeable about posture, what to do with your body parts from head to toe, voice control, eye contact etc. will quickly and greatly improve your public presentation of self.  So even if you don’t believe in the art of reading people, you can still study non-verbal communication to give you an advantage at the office or on the streets. 
I’d now like to share with you an article from the Globe & Mail newspaper that gives you tips on improving your body language for the workplace.  To be fair, I must warn you that I am shamelessly promoting myself as I was the main contributor of information in this article, so bear with me!  (LOL)

I hope you enjoy the article!

Coach Ric

Toronto Man Follows HIs Dream to the UFC

“The biggest thing is if you have a dream, then just chance it […] you don’t need to give it up because you think you’re too old. If you want to do something, then just go out and do it.”

– Sean Pierson, Toronto-based UFC Fighter.  Entered the esteemed UFC octagon December 11, 2010, at 34 years of age, and won his first UFC fight with conviction.  He’s back for more action April 30th, for UFC 129, held right here in Toronto.  Good luck Sean!

“I’ve been here for 14 years – but I still can’t speak English well!”

(Original post from 2011)  This is what I heard today over the phone from a potential client.  She does not have a thick accent but she does has one.  She sounds fairly confident and certainly intelligent.  She has a couple of degrees and valid work experience.  So what’s the problem, right?

She sometimes feels shy when she is in a group of Canadians.  She is not sure what to say and if she says something is it appropriate or not.  She is not as confident as she would like to be.

Like many she starts to think it is because of her accent, but as we chat longer over the phone she begins to understand that her level of formal English, both academic and professional,  have taken her so far, but not far enough to truly mingle stress-free with the native Canadians.  What does she need?

After admitting that she doesn’t have any native English-speaking friends to hang out with (she spends time only with people from her community – the exact community is not important for this story) I tell her that she needs to study, learn and integrate pop culture and idioms more to help increase her comfort.

It almost sounds too easy and so she resists, but it will not do her any good.  Language, any language, not just English, is a reflection of the culture.  Textbook English starts you off but to improve fluency you need to be able to speak about current affairs, get pop culture references and retort back to idioms.

Reducing your accent will benefit you if you have a thick accent, and there is nothing wrong with spending time to work on it even if it’s pretty good already, if you so choose.  But please do not neglect the amount of fluency that comes from informal chit-chat, especially through idioms, slang, colloquialisms, and pop-culture references like movies, comics, heroes, books, etc.

Pop Quiz:
Who is Princess Leigh?
What is a Hobbit?
Where does ‘Gotham city’ come from?
Name a friend of Harry Potter.
What’s the difference between Star Wars and Star Trek?                                                 Name a few main characters from Friends, Seinfeld, and The Simpsons.

I could go on but for now if you can answer these questions easily then you are not living with your head in the sand, and you probably enjoy North American culture.  If you are having problems answering my questions, then you probably have difficulty with small talk and in social situations in general with native English speakers, especially us North Americans.  Borrow some books, rent some dvds or go online to YouTube or a steaming service, and watch some more content.  If you have friends to join you – all the better.  Create a study group and have fun while you learn.  It’s worth the investment of time to learn some pop culture, and who knows, you might actually have fun learning it!  🙂

Top 7 Tips to Surviving the Work Christmas Party

‘Tis the season to be invited to Christmas (or ‘holiday’ or ‘festive season’, etc.) parties sponsored by your place of employment.  At first it sounds like a great idea:  take a day or half-day off work, mingle with friends and co-workers, eat free food and drink free booze.  What a great way to get into the spirit of the season and to start saying good-bye to this year and looking forward to the next one.  So what could be wrong with this picture?
At first, I personally did not see a problem with in-house celebrations.  It seems to build team spirit and gives employees and managers a chance to see each other in a more relaxed atmosphere, even presenting opportunities to get to know each other on a more personal level.  And herein lies the problem.
I remember way back in 1997 I was working in an office in Mississauga, Ontario and I was one of the youngest employees there at the time.  I was excited to be making a salary instead of a wage, and I was enjoying my job for the most part.  I remember one woman named Michelle who I had developed a friendship with and more to the point, a lot of respect for.  We were discussing the topic of Christmas parties (or any work-related social gathering for that matter) and she staunchly stated that she would never attend a work party.  I asked why, naturally.  She said that you go to a function on a Friday or Saturday, and by Monday morning, the atmosphere at work is suddenly different, because of some people’s (mis-)behaviours.  Tension is in the air, eyes are darting around, whispers are heard and rumours are milling around the water-cooler.  This is what Michelle did not like, and that is why she refused to attend work functions specifically where alcohol would be served. 
So what do you think of Michelle’s personal rule?  Is it a smart rule or is it too strict? 
I will let you decide.  I can tell you that I was a big fan of free food and drinks, and before she gave me her advice I was not thinking ahead to the next work week.  After I listened to her advice I decided that yes I would attend such functions, but I would be wary of my behaviour and monitor how much and how quickly I drank, if at all.  Here are a few common-sense tips to controlling your behaviour at a work party:
1 – Eat a decent meal before attending.  This is to avoid pigging out while you are there and also to avoid drinking on an empty stomach.  Displaying a voracious appetite is not professional, nor is getting loopy on one drink.  It will then be a long night for you, or worse, a very short one. 
2 – If you decide to drink, pace yourself.  Make a rule that you will have one drink per hour and actually take note of the time when you start and end your drinks. 
3- Sip, do not guzzle.  Some drinks just go down too fast and smoothly, don’t they?  But this is not a family summer BBQ, this is a work function and you will be judged Monday on how you carry yourself here and by what you say.  Try sipping on a light beer, or a cocktail that is not so appealing to you, like a scotch on the rocks or a martini.  This will force you to sip on it with more control.  This also allows you to constantly have a drink in front of you so you are not pressured to get another.  The ‘empty-hand’ syndrome causes us to feel out of place and so we often rush to get a replacement beverage.  This can accidentally cause over-drinking. 
4 – Be confident in your choices.  If someone challenges you on how many drinks you have had or something similar, I hope you can simply smile and tell the person the truth, or disengage from the conversation politely.  A confident person has no need to feel bad about limiting his or her drinking in public.  A confident communicator is aware of image management rules and is determined to have a happy Monday with no scandals created on their part. 
5 – Lie if you want to avoid peer pressure.  Sometimes a ‘white lie’ is useful as a communication tactic.  It is the art of mis-direction.  You can claim your 0.5 beer is a ‘real beer’.  You can brag that your cranberry juice is really a Cape Cod (vodka and cranberry).  Ask the bartender to give you a lime garnish even when your drink has no alcohol.  Looks can be deceiving.  Or better yet, claim that your second drink is really your third or fourth.  Please note that this is a tactic to use when you do not want to get caught up in the ‘competitive’ side of drinking that sometimes takes place, or if you are somehow feeling out of place for not drinking with colleagues, and you just want to fit in at the moment.  This rule is not as good as the above rule number four, but in a pinch, it can get you out of a competition that you do not want to enter.
6 – Be a leader not a follower.  Stick to your decisions and manage your image.  Do not get caught following the crowd or using the mob mentality as an excuse to do something out of character.  Also, if you see a co-worker or friend stepping out of their shell a little too much, take them aside discreetly and give them some friendly advice.  Let them know that you care about them and are concerned about their behaviour.  Speak to them as a mentor, not as a parent. 
7 – Manage people as well as yourself.  It is great to manage yourself but you also have the ability and perhaps even the responsibility to manage others.  For example, if a person comes up to you and starts flirting, and you are not comfortable with it, you could ‘play dumb’ and pretend that you think it is all a big joke.  Smile, laugh and walk away.  There is not always a need to make a big scene at the time.  Some incidents can be stopped easily before they get out of hand by using this technique.  In other words, you do not embarrass the other person and then on Monday you do not have the thick tension in the air, and do not have to have a formal meeting with managers, etc.  We have all said something or done something bold when we have been nervous or intoxicated.  We are all human.  Sometimes keeping their dignity in tact is a great gift that you can bestow upon them.   After all, is this not the season for gift-giving?
There are other rules and tips of etiquette that we could go over but for now I think that is enough to get you thinking of how you will manage yourself if and when you attend your holiday parties.  There are benefits to attending if you play your cards right.  A lot of business is done informally, or ‘on the golf course’ as we say.  However if you damage your image in the eyes of management then you will lose credibility and will not be considered so quickly for promotions.  You may even lose your job, if not formally, then by virtue of feeling embarrassed by your actions that you search for new employment.
I hope none of that happens to you.  I wish you all the best in this December and prosperity in the upcoming new year. 
Merry Christmas!!!
(Updated from original 2008 posted article)

The Possible Disadvantage of an MBA

As a Communication Coach I train people in soft skills, both for the office and for their personal life.  I can tell you that a lot of my clients are people who have developed their hard skills but not their soft skills.  Many of my clients are from accounting/finance, I.T., engineering, etc.

Unfortunately I often meet those who have so much faith in their hard skills and/or their advanced education that it blinds them from realizing that a lack of social skills is keeping them from reaching the next promotion or pay raise.  Often when they run into a glass ceiling they are confused, and run out to sign up for the next available certificate program or University class.

I recently came across an article in the November 8 2010 edition of the Canadian Business magazine that compared the benefits of getting work experience first, then an MBA.  Here are some interesting quotes from page 25 that rang true for me, based on my experience with many of my clients:

“The survey found execs think that MBA schools are not effective in developing a student’s interpersonal skills”
“MBA’s learn how to work hard” said one respondent.  “However they may develop bad habits regarding the ability to communicate effectively, and can bring a degree of arrogance to their chosen profession.”
“…the value of an MBA was considerably more if the student had worked beforehand.”

This does not mean that everyone with an MBA has poor communication skills, but it does highlight a problem that exists, at least in the eyes of some execs and trainers.  Be aware of this challenge and if you have focused too much on your hard skills try to find balance with some soft skill training.  If you are a manager of someone who you think lacks effective communication skills then please consider finding them some training to help them and help your company be more successful.

(From online article at http://www.canadianbusiness.com )

Best,

People Who are Jealous are Unhappy and Insecure

There is a debate among behavioural scientists about the origins of jealousy:  Is it inherited or do we develop it?  Psychologists E. Aronson and A. Pines believe it is the latter.  They developed an extensive 200-item sexual-jealousy questionnaire that was administered to several hundred subjects.  Aronson and Pines found that jealous persons reported more overall dissatisfaction with their lives than others did.  In addition, they tended to have a lower level of education, greater feelings of inferiority, and an unflattering self-image.

(Source:  The Big Book of Personality Tests by Salvatore V. Didato, Ph.D., page 40)