Category Archives: Professional Communications

Professional office and other business communication strategies

How to write a 5-paragraph report

Initial Criteria for Writing Reports

Writing Conventions:

These are the basic parts of your writing: the spelling, punctuation, grammar, and
sentence structure. Do errors make it hard to understand your writing?

Logic:

Logic determines the order of your writing and how easy it is to follow your ideas. Proper logic determines how well your introduction, body, and conclusion work together and how logical your order of ideas are inside each paragraph.

Style:

Here, your sentence variety and use of idioms and vocabulary are very important. How fluent is your language? Are your sentences precise? Good reports exhibit a varied repertoire of sentence types, along with an extensive vocabulary.

Meaning:

Is the topic and ideas specific to your own experience and have they been conveyed well. Did you show with details exactly what you mean? Did you save your assertions for the topic and “statement making” sentences? Are your ideas convincing? Are they explained logically or systematically?

Originality

Originality can dramatically improve the reader’s experience but can be an unnecessary distraction for some topics. Is there a balance between accuracy, statements for effect and originality based on the topic?

Titles

A title should be an exciting and accurate label of the contents of your report.

Simple, short and clear so it is understood quickly.

Directly connected to the reports main ideas.

Interesting, to make the reader want to read the report.

Capitalize all words except the small words (a, the, an, for and so on) or, capitalize the whole word.

Remember a topic is not a title!

Introduction

An introduction contains a topic sentence that conveys the main idea or statement of the report. This is the most important sentence of your whole report and needs to be the most carefully written.

Introductions are general compared to the ideas in the report, but related directly to the ideas in the report. Don’t give away too much. Save the details for the body.

Body Paragraphs (3)

The body is the center of the sandwich. Body paragraphs are a standard design: topic sentence, detailed examples with a concluding sentence. The body paragraphs support the topic and provides supportive examples with descriptions, and details.

Make it easy for the reader to follow from sentence to sentence and from paragraph to paragraph. Keep to one idea in one paragraph. Each of these ideas relates directly to the topic.

Put your best paragraph first, weakest in the middle and your second best paragraph last.

Conclusion

The conclusion is usually larger than the introduction.

Restate your topic as the first sentence of the conclusion.

Summarize the ideas of the body paragraphs without repeating everything point-by-point.

Conclusions often contains a final opinion, suggestion or prediction related to the topic that ends the report.

****
Reprinted with permission from:

Blog URL: http://study-english-in-niagara-falls.blogspot.com/

What Those Words on Yearly Performance Reviews REALLY Mean

Hi folks,

It’s been a while since my last update. I apologize for my tardiness. I have been quite busy with coaching, a presentation on PowerPoint repair, and setting up employee training courses at companies for immigrants who have English as a second language. In addition, I am moving in a couple of weeks. Busy busy!

Today I want to share with you a joke that originated as an email-based forward. You know those annoying forwarded messages that you get daily that crowd your inbox? You are bothered to receive them yet still curious to open some of them, if not all. The problem is, every once in a while, there is a good one. And that is what probably keeps us from asking people NOT to forward stuff to us. That, or the fact that we are sometimes guilty of the same offense!

Without further ado, I present to you a list that was a forwarded email. I do not know who the original author is, but did notice that they use British English spelling.

My thanks to my client Tatiana, who kindly provided this list to me. (I actually requested that she forward it to me – how is that for a change?)

What Those Words on Yearly Performance Reviews REALLY Mean:

1. Outgoing Personality: Always going out of the office
2. Great Presentation Skills: Able to B.S.
3. Good Communication Skills: Spends lots of time on phone
4. Work is First Priority: Too ugly to get a date
5. Active Socially: Drinks a lot
6. Independent Worker: Nobody knows what s/he does
7. Quick Thinking: Offers plausible excuses
8. Careful Thinker: Won’t make a decision
9. Uses Logic on Difficult Jobs: Gets someone else to do it
10. Expresses Themselves Well: Speaks English
11. Meticulous Attention to Detail: A nit-picker
12. Has Leadership Qualities: Is tall or has a louder voice
13. Exceptionally Good Judgement: Lucky
14. Keen Sense of Humour: Knows a lot of dirty jokes
15. Career Minded: Back stabber
16. Loyal: Cannot get a job anywhere else
17. Plans for Promotion/Advancement: Buys drinks for all the boys
18. Of Great Value to the Organisation: Gets to work on time
19. Relaxed Attitude: Sleeps at desk

Positive Competitive Behaviour

“There are two types of competitive behavior. One is a sense of competition because you want to be at the top. You create obstacles and harm someone. That competition is negative. But there is a positive kind of competition, which benefits the individual, the competitors, and the economy. Let your competitors also grow, without any sense of harming them.”
— Oct. 11 2009 — Insight From the Dalai Lama

Improve Your Body Language Knowledge

As most of you know, I am a big fan of studying body language. It is a huge part of interpreting other people, as well as presenting the right ‘vibe’ to others. I love teaching what I know to my clients, and seeing it in action everyday. In fact, my company is named ‘3V Communications‘ because we interpret and relay information using the 3 Vs of communication – Verbal, Vocal & Visual. But what are the ratios?

Perhaps surprisingly to you, according to an old and very specific study, they are 7% verbal, 38% vocal and 55% visual. That means 93% of all communication is non-verbal, if those numbers are true. But even if the numbers are just ballpark figures,  what does that realistically mean? It means I can swear at you, but as long as I am smiling and my body language is relaxed and open, and my voice is not too loud, you will NOT get mad at me! You will know that I am just joking or messing around with you. That is just a small example of how important it is to understand and properly use body language.

Did you know that the singer Shakira was correct when she sang a song called “My Hips Don’t Lie?” I realize that she meant it more in terms of sexy dance moves, but in reality, where we point our feet and hips does say a lot of who and what we are interested in. If you and I are sitting in a meeting or a café, and my feet are continuously pointing towards the door, what does that say to you? It says I am ready or waiting to leave.

If I am talking to someone on a 45 degree angle, that means I am inviting others into the conversation. Therefore if I am square to the person, I want their full attention and would not appreciate being interrupted. You can see this kind of ‘footwork’ at networking events or social mixers.

I could go on and on, since I have put a large number of hours into this fascinating field of study, but for now I just want to let you know that you can study body language with me either in individual coaching sessions or in a team workshop environment, and you can choose to focus on a course just on body language or have it included into other communication training programs.  Give me a call or email and I will send you some more information.  🙂

Social Media Communications – To Tweet or Not to Tweet!

Hi folks. Have you tweeted yet today? That is the question.

If you don’t know what I am referring to, don’t worry it’s nothing dirty or too personal! It is what we do when we post an update of our life on the popular social media site Twitter.

I have recently had discussions about using current social media like Facebook, MySpace and Twitter with a few different people, and the potential benefits that can arise from being ‘on message’. Some people were managers, entrepreneurs, budding coaches, moms and new graduates. Here, in a nutshell, is my best advice that I gave them. I hope this helps you too, whether you are currently using social media like the above-mentioned, or a blog, or whether you are pondering the idea of setting up an account and profile but are not sure how to use it.

DO follow the trend. If it has not gone away after a few months, and if everyone is talking about it, including people on TV, you know it is a keeper. Stay current, especially if you need to advertise your product or service or have friends all over the place you want to really stay connected with.

DO share personal insights and stories. Sharing yourself (within reason) encourages others to appreciate your openness and respond in kindness. Building rapport is much easier when both people are sharing the same level of intimacy.

DO mix business with pleasure. There is nothing wrong with letting people know about your new blog, entrepreneurial venture, newsletter, ebook or condo for sale in your updates, as long as that is not the ONLY thing you are telling them. Share other aspects of your life too, and then it does not seem so out of place or ‘salesy’ when you want to let people know about something they might like.

DO NOT be afraid of today’s technology. It is even easier now than when I started in 2002. With a little research online you can find free and easy ways to set up a blog, website, newsletter, and of course, accounts in MySpace, YouTube, Facebook and Twitter. These days everything is drag n’ drop, import photo from your computer, WYSIWYG (what you see is what you get) editing. There is no need to learn html or any other computer programming/language. Just point and click! Plus, these sites have online tutorials.

DO NOT jeopardize your job or education. Remember that everything you post online from an tweet to a text message is recorded somewhere. Complaining about your boss or teacher online is about as smart as advertising on bus benches that you cheated on your spouse! Some conversations are better left for the phone or face-to-face interactions. There have already been students disciplined and workers fired, regardless of what you and I may think of the ethics involved in such cases. Be prudent.

DO NOT lie. There is really no need for it. If you have something to say or something to sell, just let people in your online community know about it, and be satisfied with those interested parties that respond. People have gotten job interviews from these social mediums. Could you imagine if they lied online? What to do in the interview then? The same rules apply to online dating profiles. By lying you are only setting yourself up for embarrassment. People these days want to know what you are about before buying from your company too. On Twitter you can find profiles of coaches, sports teams, TV stations, restaurants, celebrities and of course – online marketers! Be careful not to get fooled by anyone though. It is still a ‘buyer beware’ world!

I hope you have found these tips on using current social media helpful. If you want to view my profiles or even follow me, here is where you can connect with me:

http://twitter.com/CommCoach (Twitter)

http://www.youtube.com/CommCoach73 (YouTube)

http://www.facebook.com/pages/Toronto-ON/3V-Communications-Communication-Skills-Training/14886705364 (Facebook 3V Page)

*Please note I do not share my personal Facebook page with people I have not met. It is my personal space. However please join my Facebook group or follow me on Twitter.

Thank you,

Coach Ric

Why are Mexican and Czech Visas Now Restricted?

Canada now requires a visa for people coming from both Mexico and Czech Republic. Mexico is the biggest source of refugee claimants in Canada, with claims tripling since 2005 to 9,400 last year, or 25 percent of the total. Only 11 percent were accepted. There is a group of ‘Roma’ refugees from the Czech republic that have piled into Canada in that last year as well.
The recent flood of refugee claims, and the suspicions that most were not legitimate, caused the government to re-instate a visa requirement.

E.U. is angry. Tourism takes a big hit.
Immigration Minister Jason Kenney is defending the decision to impose visa requirements for Czech and Mexican nationals after Canadian businesses and foreign diplomats criticized the move. Click this for a short video explaining it:

http://video.msn.com/?mkt=en-ca&brand=sympatico&playlist=videoByUuids:uuids:51e01113-0483-48f2-a324-97233cf0f64e&showPlaylist=true&from=inline&fg=gtlv2

For Yahoo! News article click here:
http://ca.news.yahoo.com/s/reuters/090713/canada/canada_us_visas_1

Are You Susceptible to Other People’s Opinions?

Kevin Hogan has 3 new articles up this week to help your self-development.

1 – Getting Paid for What You Love
2 – Finding Yourself: Whose Life are You Living Anyway?
3 – SOOP – The Big Obstacle of Success (Susceptible to Opinions of Other People)

Interesting stuff. This week only. Click the above title or here:
http://kevinhoganprograms.com/aw.aspx?B=42&A=223&Task=Click
Enjoy!
Coach Ric

Acronyms for Crime and Policing

To continue from a previous blog entry, here are some popular acronyms that you may hear on cop shows or cop films. Plus, if you apply to become a police officer, you should be aware of these acronyms. Our company proudly helps YRP – York Regional Police – with communication skills assessments and training of their recruits and officers.  Some are immigrants and we believe that having English as a second language should not stop you from enjoying dramatic shows or applying to serve your community!  Feel free to share this with those you know are applying to become a police officer in their community too.

E.T.A. – Estimated Time of Arrival
D.O.A. – Dead On Arrival
M.O. – Modus Operandi – Latin for mode or style of operation or the way a ‘perp’ performs crimes. The pattern s/he follows.
C.O.P. – Citizen or Constable On Patrol – “cop” is the common nickname for a police officer.
D.U.I. – Driving Under the Influence (of drugs or alcohol)
B & E – Break and Enter – burglary
P.I. – Private Investigator
C.I. – Confidential Informer/Informant – someone the police use to get inside info from the streets or criminal gangs.
B.O.L.O. – Be On the LookOut for – notice to all officers to search for or be aware of a particular person.
A.P.B. – All Points Bulletin – also known as a citywide – same as BOLO.
C.Y.A. – Cover Your Ass – Do the job right, by the book, and document everything to prove that you did everything correctly.
S.W.A.T. – Special Weapons And Tactics team/squad – highly trained paramilitary officers, used in hostage situations and other dangerous events. On TV and in film, they are always dressed completely in black.

That should be enough to give you a better English base for policing.
Memorize them and then incorporate them, and stay safe.

Cop Talk – Learning the Idioms and Slang of the Police

Do you enjoy watching police TV shows like COPS, CSI, Law & Order etc. and police films in English? There are lots to choose from for sure. Or perhaps you want to apply to become a police officer? I have the pleasure of working directly with a local police service (YRP – York Regional Police) to offer English communication assessments for new recruits and also to train current officers in communication skills required by the job.  You NEED to learn a lot of idioms and slang, whether English is your second language or first.  You need to know a lot of ‘everyday idioms’ like “It’s pouring rain” (raining really hard – do not use the old idiom ‘raining cats and dogs’), it came from “out of the blue” (surprising, unexpected) and “The real McCoy” (genuine, the real deal, not a fake) but you also need to learn more industry-specific slang and idioms to do with policing and crime. For example:

There’s a “wino” in the alley – Wino means stereotypical alcoholic homeless person.

“Reefer. Blunt. Chronic. Mary J. Grass. Weed” – These all refer to Marijuana. There are many more too!

“Cuff him and stuff him” – handcuff the perp (perpetrator or suspect) and put him in the back of the squad car.

“Something’s going down right now!” – means some illegal action like a drug trade is happening right now.

“Hooker, Pro, Lady of the night, Streetwalker” – all refer to a woman who is a prostitute.

“I smell bacon” – bad guys say this when cops are around – refers to old nickname of calling the police ‘Pigs’.

There are literally hundreds more, and I will add a few acronyms for you next entry.

If you want to improve your English in police slang in order to apply to be a constable or just to further enjoy your favourite TV shows and movies, take a little time to improve your Cop Talk first!

Coach Ric