Category Archives: Professional Communications

Professional office and other business communication strategies

Ric on CBC TV – Jan 01 09 Video Now Up

Hello,

I hate to so shamelessly promote myself, but I want to provide more credibility to some folks who don’t know me and who want to make sure that I can ‘walk the walk and talk the talk’ when it comes to communication skills.

So if you are interested in seeing the latest TV appearance, I’ve uploaded the January 1st 2009 live interview of me on CBC TV discussing how to apply the coaching G.R.O.W. model to your New Years resolutions and monthly goals.

(Or follow this direct link: https://www.youtube.com/watch?v=S_CW3Zu0DLk )

Thank you!

Saying the Oath of Office Again

Dear Mr. President (if he really were listening…),

Don’t worry about having to take the oath again. Even though both of you were understandably nervous during the inauguration, it was not your fault. If the other guy would have simply spoken 3-4 words only at a time, and waited for you to repeat them, then went on to the next 3-4 words (instead of saying sentences of 5-10 words at a time) it would have gone a lot smoother! Think of wedding vows – same rule applies, no matter how much you practice the vows ahead of time. Being nervous is natural and understandable, and that is why the lead-speaker needs to slow down, speak clearly and absolutely ‘chunk’ up the sentences to manageable small parts.

Common sense I know, yet…President Obama had to take the oath twice.  🙂

Obama’s Speech and the Use of Threes

Like many of you, I thoroughly enjoyed watching Barack Obama give yet another powerful and persuasive speech today at his inauguration for presidency. He motivates, inspires and gives hope by using creative speech, story-telling devices and references to great people of the past. He also creates a vision in our heads of what a better future might actually look like and feel like. Truly uplifting and inspiring.

For those of you that missed it or want to hear it again, it is a mere Google search away. Here is one link out of many that you can follow to read and see his speech again.
http://abcnews.go.com/Politics/Inauguration/story?id=6689022&page=1

He is a masterful speaker and I know we can learn from his style. Pay attention to his device of the use of three. He uses three adjectives, verbs or nouns often, as I did above, to speak more poetically and retain the interest of the audience. You too can do this. Sometimes use 2 descriptors or key words, mostly use 3, and you will notice that your public speaking is improved quickly, easily and with more added persuasion.
Enjoy!

G.R.O.W. Yourself in 2009

Hello everyone and happy 2009!

As some of you might know I was recently on television again this year to briefly talk about New Years resolutions and how to create a plan to stick to them. Now personally, as most of you would know from last year’s interview that I uploaded to my homepage, I do not actually set New Years resolutions. I believe in continuous goal-setting as opposed to creating a ‘wish-list’ on December 31st. However this year I was happy to discuss the coaching model that I use for goal identification and planning for my clients. It is called the G.R.O.W. model.

This is not just mine. Many coaches use it, or some variant of it. Here is what I use this acronym for and what I explained on CBC Newsworld national TV a couple days ago. I hope you enjoy it and find it useful for self-coaching and also for helping others around you take the next steps on the path to more success.

G – Goals. What are your new goals and how do they mesh with your current goals already in place? This is where you establish your vision of where you want to be in life. Are those goals SMART (specific, measurable, attainable, realistic and time-based) or as I mentioned in last year’s interview, are they BEST (believable, enthusiastic, specific and time-limited)?

R – Reality. What is your current reality? What is your environment like at work and at home? Where are you now, at the starting point, and why do you want or need to achieve these identified goals?

O – Opportunities. Some people use this letter for ‘obstacles’, but I prefer the more positive word ‘opportunities’. What have you tried before that helped or hurt your goal achievement? What opportunities can you take advantage of now, around you, to achieve your goals? Are there courses, books, workshops, seminars, coaches or mentors? Will work subsidize professional development training for you? If you do not ask you will not know what their policy or budget is.

W – Willingness. Again some other coaches use this letter to refer to the ‘wrap-up’ stage, which is fine, but I prefer to be a little more specific and call it ‘willingness’. This is the very important stage of figuring out your current motivation for each of your goals. Write them down, from all different areas (financial, health, professional, communicative, etc.) and then assign a number to each one, based on your motivation to achieve it, on a scale of 1-10. Anything less than a 7 will be difficult to achieve at this point. Use your momentum and focus on the top 2 or 3 goals that have an 8 or above answer. With your new priority list organize an action plan and get to work!

A little more advice was given during my interview that I cannot fit into this article so when CBC sends me the DVD (they promised!) I will upload it to give those of you interested a chance to see it.

By the way, a common question I get is “are you nervous when you are being interviewed live on television?” The answer is simply “yes, I am.” I just centre myself and stick to what I know best, and above all, I breathe! It seems to work out okay.

All the best to all of us for 2009!

P.S. – There is a giveaway Ebooklet called “How to Achieve Goals” that you can check out here to get advice and understanding on goals: http://stores.lulu.com/commcoach1 .

Thank you!

I’m on TV again – Happy New Year!

Hello,

For those interested in seeing me on CBC TV again to discuss the coaching model for goal setting and achievement, please stay tuned to CBC NewsWorld (Channel 26 in Toronto anyway) at 10:15am Jan 1st morning. their topic is New Years resolutions. I am changing it a bit…

Happy New Year to all of you and truly all the very best in 2009. Don’t let the media scare you about the economic situation. It is what it is.

Florida woman claims ‘Merry Christmas’ greeting got her fired

Hello all,

I should not be working on Christmas eve, rather enjoying my drink and relaxing.
This article caught my eye, and I had to pass it on. I could spew a lot of my opinion here, but for now all I want to say is that this article is ‘interesting’ and ‘disturbing’ at the same time, especially the last line. Sometimes I do not recognize the world that I live in. Anyway, if you like, read it and make up your own mind as to what the real issue was.

Merry Christmas everyone!
(Happy Holidays too!)

By Melissa Nelson, The Associated Press

PENSACOLA, Fla. – A Florida woman claims a vacation rental company fired her because she used “‘Merry Christmas” to greet callers.

Thirty-five-year-old Tonia Thomas says she lost her job after failing to use the company-mandated greeting of “Happy Holidays.”

The Panama City woman and self-described strong Christian has filed a federal complaint that accuses the company of religious discrimination.

She has since found another job since her Dec. 10th firing, but for less money and is seeking compensation for lost wages.

Her former employer, Counts-Oakes Resorts Properties Inc., says it’s no Scrooge.

It describes the woman as just a disgruntled employee, but refuses to elaborate.

Liberty Counsel, an Orlando-based legal group that advocates for people discriminated against because of their religion, is representing Thomas before the federal Equal Opportunity Employment Commission.

Their complaint also accuses the company of harassing and taunting Thomas after she was fired by calling the police to watch her pack her belongs and leave.

Thomas could have hard time winning the case, said Thomas Harper, a Jacksonville-based labour lawyer who writes a newsletter on Florida employment law.

“I wouldn’t think an employee has the right to insist (on saying Merry Christmas) unless that really is a tenet of their faith.

She would have to make a strong case that was part of her beliefs, if not, it becomes insubordination,” he said.

Harper said when it comes to holiday greetings, the smartest choice might be ignoring the season.

“The best option is just not to say anything,” he said.

Try these Tongue-twisters

Tongue twisters are a great way to practice not only correct pronunciation, but delivery as well. I want you to first read these sentences slowly and with care to pronounce them correctly. Then read them a second time at medium ‘normal’ delivery speed. Finally, read them as fast as you can, trying to maintain clarity of speech. A friend can help you judge your clarity of words and appropriate speed.
Enjoy and Merry Christmas to you all, and happy holidays!!!

A skunk sat on a stump and thunk the stump stunk, but the stump thunk the skunk stunk.
(note: ‘thunk’ is a purposeful mispronunciation or slang of ‘thought’.)

Red lorry, yellow lorry, red lorry, yellow lorry.

Lesser leather never weathered wetter weather better.

Ruby Rugby’s brother bought and brought her back some rubber baby-buggy bumpers.

Which witch wished which wicked wish?

Silly Sally swiftly shooed seven silly sheep. The seven silly sheep Silly Sally shooed shilly-shallied south. These sheep shouldn’t sleep in a shack; sheep should sleep in a shed.

Twelve twins twirled twelve twigs. Three twigs twined tightly.

Crisp crusts crackle crunchily.

Don’t pamper damp scamp tramps that camp under ramp lamps.

There are six shimmering sharks sharply striking shins.

Strict strong stringy Steven Stretch slickly snared six sickly silky snakes.

Just think, that sphinx has a sphincter that stinks!

They both, though, have thirty-three thick thimbles to thaw.

Cows graze in groves on grass which grows in grooves in groves.

Brisk brave brigadiers brandished broad bright blades, blunderbusses, and bludgeons — balancing them badly.

They have left the thrift shop, and lost both their theatre tickets and the
volume of valuable licenses and coupons for free theatrical frills and thrills.

Fun right? Keep going!

Control Your Attitude to Improve Your Communications

Hello everyone,

Tis the season to be holly, jolly and happy, but unfortunately a few people out there have not received the message.

Yesterday I saw two guys almost get in a fist fight on the subway platform, until an undercover cop broke them up. The day before, during a big snow storm, I heard one driver yell to another to “watch out, or I will push you into the ditch!”  Even though I was not directly involved in either of these cases, I was still struck with a reaction. Actually my reaction was immediately to shake my head and wonder why people would risk hurting themselves or innocent by-standers over something as trivial as their own ego and misplaced sense of competitiveness.

Let me expand my thought process to you on this.

Do I have a healthy ego and strong sense of self? Yes, for sure. I am reasonably confident and assume I can hold my own in any situation. Do I get annoyed or offended if someone does some kind of perceived injustice to me? Yeah, sort of, but not really.

“What kind of strange answer is that?” I hear you scream. It is my reaction to competitive behaviour when I am not involved in a game or sport.

Winter storm driving is not a sport. Shopping is not a sport. Getting in line or queue for the subway train is not a sport. I think you get my point. Competition is for sports and games with rules to follow, to determine a winner. None of the above activities should apply.

I have built up a ‘filter’ so that when something happens to me or around me 99% of the time I do not over-react with emotion and ego, or with a competitive spirit. I do not see it as a contest of wills, of right and wrong, of winning and losing. I instead try my best to empathize with the other person or people, and I give them permission to be a flawed human, just like me. Through empathy I try to connect with them and calmly work at resolving the issue, one way or another.

Empathy is the key to communication. We must try to listen, read body language and see the issue from the other person’s perspective. We do not need to fight, or run away, or apologize, or get riled up with defensiveness. We instead should practice self-control and empathy first.

I know some of you understand exactly what I am saying, and I also know some of you are wondering what happy-pill I just took. 🙂   The truth is (to me anyway) that attitude, self-confidence, self-control, conflict management skills and empathy are huge parts of better communication, and that is why we need to incorporate them. When we get emotional and defensive in attitude, we cannot think as clearly as when we maintain our composure, relate to the key emotions first, then problem solve the situation to a satisfactory resolution.

On a personal note I would like to share something with you. Over 20 years of study and practice in martial arts here in Canada and abroad in Asia have taught me two important things. One: I assume I can fight, and I will always hope to be able to hold my own.  Two: I hate to fight, and will do everything I can to avoid it.

Just because I can do something, does not mean that I should do that thing.

Merry Christmas and Happy Holidays to all of you, wherever you are. Enjoy your family time and control your positive attitude, no matter what happens to you or around you.

That will serve you as a gift that keeps on giving, throughout your life, and also for the others around you.

All the best,

Ric

Body Language and Eye Reading Article

Hello,

There is a pretty good article on Body Language and specifically Eye Reading on Kevin Hogan’s weekly newsletter here:

Go to Get the latest in persuasion news! Weekly ezine from Kevin Hogan. Yours free when you click here.

That is his homepage. On the upper left corner you will see his latest weekly articles. The bottom one is what you want to click to, the one called “Body Language: Language of the eyes.” These articles are changed every week, before Monday morning, so if you are interested in Body language, please get to this article soon, before it is taken down.

It is from a guest writer who uses English as a second language, FYI.

Anyway it is an interesting read. Enjoy!