Tag Archives: attitude

Control Your Attitude to Improve Your Communications

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Hello everyone,

Tis the season to be holly, jolly and happy, but unfortunately a few people out there have not received the message.

Yesterday I saw two guys almost get in a fist fight on the subway platform, until an undercover cop broke them up. The day before, during a big snow storm, I heard one driver yell to another to “watch out, or I will push you into the ditch!”  Even though I was not directly involved in either of these cases, I was still struck with a reaction. Actually my reaction was immediately to shake my head and wonder why people would risk hurting themselves or innocent by-standers over something as trivial as their own ego and misplaced sense of competitiveness.

Let me expand my thought process to you on this.

Do I have a healthy ego and strong sense of self? Yes, for sure. I am reasonably confident and assume I can hold my own in any situation. Do I get annoyed or offended if someone does some kind of perceived injustice to me? Yeah, sort of, but not really.

“What kind of strange answer is that?” I hear you scream. It is my reaction to competitive behaviour when I am not involved in a game or sport.

Winter storm driving is not a sport. Shopping is not a sport. Getting in line or queue for the subway train is not a sport. I think you get my point. Competition is for sports and games with rules to follow, to determine a winner. None of the above activities should apply.

I have built up a ‘filter’ so that when something happens to me or around me 99% of the time I do not over-react with emotion and ego, or with a competitive spirit. I do not see it as a contest of wills, of right and wrong, of winning and losing. I instead try my best to empathize with the other person or people, and I give them permission to be a flawed human, just like me. Through empathy I try to connect with them and calmly work at resolving the issue, one way or another.

Empathy is the key to communication. We must try to listen, read body language and see the issue from the other person’s perspective. We do not need to fight, or run away, or apologize, or get riled up with defensiveness. We instead should practice self-control and empathy first.

I know some of you understand exactly what I am saying, and I also know some of you are wondering what happy-pill I just took. 🙂   The truth is (to me anyway) that attitude, self-confidence, self-control, conflict management skills and empathy are huge parts of better communication, and that is why we need to incorporate them. When we get emotional and defensive in attitude, we cannot think as clearly as when we maintain our composure, relate to the key emotions first, then problem solve the situation to a satisfactory resolution.

On a personal note I would like to share something with you. Over 20 years of study and practice in martial arts here in Canada and abroad in Asia have taught me two important things. One: I assume I can fight, and I will always hope to be able to hold my own.  Two: I hate to fight, and will do everything I can to avoid it.

Just because I can do something, does not mean that I should do that thing.

Merry Christmas and Happy Holidays to all of you, wherever you are. Enjoy your family time and control your positive attitude, no matter what happens to you or around you.

That will serve you as a gift that keeps on giving, throughout your life, and also for the others around you.

All the best,

Ric

Don’t Hold Onto Anger

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Recently a friend of mine told me this story. She came home from work and saw 2 young teenage girls chatting at the front of the building, one holding the building door open as she chatted. My friend simply walked through the open door and proceeded to the elevator. One of the ‘young ladies’ called her the dreaded ‘B’ word and even gave her the finger as the elevator doors closed, much to the surprise and confusion of my friend.

This stuff happens all the time. We could blame poor communication skills, poor upbringing of the young offender, mis-communication etc. The fact is we do not know why the girl said what she said and gestured rudely. For all we know in her head she was justified. Maybe she thought it was rude for someone to briskly walk through her conversation. Maybe there was an accidental touch of a bag or purse, unbeknownst to my friend. Or maybe she was just having a bad day and over-reacted. We may never know. So guess what I told my friend? LET IT GO.

Let it go. Be the adult. We cannot control other people’s actions, right? All we can do is control our own actions, and in this case, REACTIONS. Why would you let someone ruin your day?

We all would feel shocked and betrayed at that sudden flip-off, for sure. But what can we do now? Shall we confront the villain? Ok, get in an argument or fight. Who wins? No one wins a fight (unless it is a sport-fight). You exchange words, shouts, curses, even blows. What if there are injuries? A broken cell phone? A ripped favourite shirt? A cut that leaves a scar? Or worse! And what do you tell the police when they show up? That you were angry at someone’s word and gesture so you started a fight? Hmm….

I do believe in standing up for yourself and your loved ones. My message today is to simply choose your battles, and don’t waste your time on idiot behaviour – yours or theirs. Do not let someone else’s negativity ruin your day. Chin up, walk proud and LET IT GO. A confident person has no need to defend his/her ego over something like this.