Communication Coach Blog
Hello fellow Communication Enthusiasts! I put together a mini-masterclass of the key communication skills for (new) managers on a new site (https://3vcoachric.com/) that I teach in my standard coaching program, so that anyone can have access to these tips. It is all on video, and comes with some bonuses too (like a free ebook). The first 2 parts are free, so you can watch over 15 minutes of precise communication tips when ready! If you want to carry on, then you can pay a small fee to get access to the rest of the course. Either way, take a peek at the promo video above, and if you’re interested, hit the website and get access to the first two parts now. Why wait? Your career won’t. 🙂 Thanks for your interest and do let me know what you think of the course.
Yay! I made the list! Thank you, and congrats to the other speech coaches in Canada. Together we are growing the market and helping lots of people and companies.
This list was compiled by a writer at Yoodli, a new AI-driven technology that gives real time feedback to people practicing public speaking, interviews, speeches and more. Check them out!
https://app.yoodli.ai/blog/top-ten-best-speech-coaches-in-canada
Let’s talk Customer Service Experience! Join me Ric Phillips and Jason Agouris of iTristan Media Group as we delve deep into how we humans respond to customer experience, especially in a world of digital products for business. If you work in customer service, or run a small business, this video is for you, especially if you are (considering) using AI and chatbots to assist the customer experience.
YouTube Video: https://lnkd.in/gzQ6Z4RC
Hello community!
I’m ecstatic to announce my new Subscription Plans. I had you in mind when we designed our ongoing memberships, specifically for Group Coaching (for the Public). This group coaching is currently accepting a waitlist. If you join the waitlist, please do the survey questions and you’ll be the first to know when it launches!
By subscribing you save + you can cancel anytime!
Thank you all – let’s continue the learning together.
Ric Phillips, 3V Communications Ltd.
Communication Coach/Trainer
Well what a nice surprise! I’m excited and honoured to be included in the prestigious Global Gurus Top 30 2022 under the category of Communication Professional, ranked #13. Strict criteria for selection includes being a published author, sharing original thought leadership pieces, and the public vote. I’ve been at this since 2006, and I am happy to receive this recognition. Thank you very much to all of my mentors, readers, clients and supporters. You are the best. 🙂
As an active member of TESL (Teacher of English as a Second Language) Ontario I recently contributed my years of knowledge and experience training ESL clients and hosted a Professional Development webinar called Tips for Teaching Business English Students & Immigrants. It ran live on July 26 2015 but it is now archived and available to those current members of TESL Ontario who wish to increase their Professional Development hours. You can find it by signing up/in to your www.Tutela.ca account, going to (or joining) the TESL Ontario group, and then searching under Files until you find my PowerPoint presentation under ‘Webinar Gen 10’. You will see the ‘live’ version slides and hear our voices as though you attended the webinar on July 26th! This webinar will be of particular interest to those currently teaching business or workplace English, or to anyone looking to expand beyond mainstream ESL teaching. You will also learn tips about teaching communication skills to foreign workers and working immigrants.
Here is the original ad:
Webinar Description: Ric Phillips will present this webinar. Ric will share tips on how to effectively teach business English students and immigrants (for example at LINC, post-secondary or corporate training). He will note differences in learning expectations, recommend materials, and provide templates for creating your own assessments. This webinar is ideal for teachers who are transitioning to Business English, Workplace ESL, or corporate training.
Presenter’s Bio: Starting in 1998, Ric Phillips successfully transitioned his career from ESL teacher to Business English teacher & Academic Coordinator. He founded his own company where he is currently a coach and trainer in business communication skills for working immigrants and foreign workers.
Follow Ric on Twitter: @CommCoach
“Director of First Impressions”
I snapped this picture a few weeks ago while i was visiting my local Scotiabank branch here in Toronto. I’m not sure how widely used this new labelling is – maybe it’s a national or even international initiative – but it’s eye-catching to say the least. For me I immediately responded to it because as you know I’m a big fan of interpersonal skills, and I run a coaching program and a workshop entitled “The Art of Small Talk & Winning First Impressions.” The focus of the training, which has been running since 2007, has always been to help those with technical skills or social shyness to improve their business or social interactions, and leave a lasting positive impression. This is important to build and enhance relationships in our network or social circle.
What I find interesting is that a bank has chosen to change the typical ‘Help Desk‘ label to this new title, since banks provide a large portion of my clientele. 🙂 Yes, I’ve trained many accountants, financial advisors and planners, wealth management managers, auditors, consultants and the list goes on. Not only are soft skills extremely important for client engagement in the banking industry, but also for team cohesion.
I love this new sign as to me it signifies the bank wants to be more approachable and communicative with it’s customers, and also – that it is aware that the first person we speak to is indeed the Director of First Impressions. 🙂
Are you the Director of First Impressions at your place of business? Are you good at it? Or is there a better fit for this role in the office somewhere? These are some questions I’d like you to ask yourself and your team while examining who speaks to customers first and how do they interact with the typical customer.