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3 Questions with Communication Expert Ric Phillips | The Jenn Report

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Source: 3 Questions with Communication Expert Ric Phillips | The Jenn Report 

Be clear, confident and successful! Don’t let a lack of high-level communication skills hold you back.

Advises Ric Phillips, a Communication Coach since 2006. His clients include professionals and politicians.

A few years ago, I met Ric Phillips at a local networking group and found him friendly and easy to talk to.

Recently, I asked him 3 Business Communication 101 questions. Here’s what he had to say:

1) In this digital age, what are the essential business communication skills?

Ric Phillips:  There are several essential communication skills needed for a successful business relationship, but specifically considering the digital age, I would say:

1 – The ability to build rapport in person and over the internet and phone. Business requires not just human interaction, but humans to like each other. We are not motivated to work with someone or buy something from someone whom we dislike.

2 – Sense the tone. Especially considering texts, emails and VOIP calls, we need to be able to understand not only what is truly being said and meant, but how to ensure our communications going out have a minimal chance of being misinterpreted as snobby, sarcastic or demanding, to name a few potential threats.

3 – Public speaking and presenting… (Please continue reading by clicking the link above (Source link below photo) or https://thejennreport.wordpress.com/2015/10/19/3-questions-with-communication-expert-ric-phillips/ to get to Jenn’s full blog post and finish the article.  Feel free to comment and share!  🙂

Greedy or Smart Business?

1 Reply

Hi,

Like you I am paying attention to certain people’s blogs and newsletters. One of my favourite internet marketers is Perry Marshall. His newsletters give away a ton of free advice. I cannot afford any more of his services at this point, but I enjoy the articles. A lot of my business is done through the internet, so you can see why I appreciate his advice.

Here is an interesting communication issue. Perry gave a seminar and afterward people in the group asked to set up a lunch date with him, and he responded with a “sure, as long as you pay my $725/hour fee!”.

A man named Dennis (with poor spelling) emailed him to tell him he thought that was greedy and not a very business-like response.

Perry wrote a response and published both on his blog.
Now a zillion people have commented on the letter/response, offering their own opinion.

I think this letter/response is worth reading, especially if you are a coach, consultant, entrepreneur, sales rep, or just interested in this ethical question.

I will let you make up your own mind ethically. My short response to this is that it is not WHAT you say but HOW you say it. My old boss used to tell me that I could deliver the worst of news but that no one would be offended because of the way I smiled and delivered the news softly and sometimes with humour.

Perhaps a little tact in delivering his message would have saved Perry a lot of time with this, but on the other hand, perhaps the publicity is good. Look at what it has caused me to do – post it here!! (Man that Perry is clever – I love him!)

Here is the post to his blog where the letter/response can be read.

http://www.perrymarshall.com/perrys-greed/

Enjoy.

PS I am not affiliated with Perry. I am just a fan.