Please click the link below to read the full story on Leah’s blog.
Source: Bitch slap: How do you handle conflict? | In the Key of He
Here is an excerpt:
“Conflict management
I shared a radio interview with communications expert, Ric Phillips, of 3V Communications last year and I met with him this week. I always like talking to Ric because his background in social psychology and coaching gives him an interesting perspective.
During our visit, I told him about the intended bitch slap. We discussed what my options could have been, and Ric said that when conflict arises, there are really only four possible choices:
1. Do nothing – maintain silence and do not react;
2. Escape the scene or person(s) to avoid further conflict;
3. Change your attitude because you have a minimal chance of changing theirs;
4. Change your behaviour (see #3).”
Please click the link below to read the full story on Leah’s blog.
Source: Bitch slap: How do you handle conflict? | In the Key of He