UPDATE:  I just got a call from the spa manager’s husband, who wanted to pass on an apology from the spa manager, who is currently out of the country.  They saw the review I made online and wanted to explain that there was a personal problem (I don’t want to go into details) and it accidentally led to the confusion.  They wanted to offer my wife and I a free 90 min massage.  I told the husband that I accepted the apology and we would certainly consider coming back and also amending my online review (He did not ask for this, but I added it.)
Take-home Notes –
1 – It is great that they review reviews – every business should
2 – it is great that they apologized, even though we can understand the circumstances were not ‘normal’
3 – Always take care of your returning customers
4 – Give a little now and get more later

I did not write the review to get something for free, and as a matter of fact that is what drives me nuts about this country is that the only way to get listened to it seems is to cry loudly, and then most people expect some free gift for compensation.

At the time of writing this I have not received compensation but I have accepted their apology and therefore will amend my review.

Good recovery Summerhill Spa!  We will see you again!

Below is the actual review I have just submitted to WaySpa.com, not regarding their service but regarding one of the spas they cater to.  WaySpa encourages customers to write reviews, and I have obliged.  This is the submitted review:

“This is a split review – My wife and I have been to Summerhill Spa a few times before and usually have a pretty good time.  I myself really enjoyed the hot stone massages.  So my birthday was coming up and my wife surprised me with Way Spa gift certs for $100, and suggested I get a hot stone massage with my favourite therapist (Jessica) at Summerhill.  Okay – great idea!

I called the spa around 11 am on the 18th.  Got answering machine.  Left clear, slow, detailed message.  They called back just before 5 pm.  🙁

Person whom I spoke with said I could do hot stone massage with another therapist (not my requested one) on Friday OR they would call me back Fri to book with my favourite therapist for Saturday.  I wanted to have the same good treatment so I decided to have it Sat. with Jessica, my fav.
Guess what?  They never called me back (even up to now as I’m writing this on Sat at noon).

So obviously I’m not going to get a massage there.
WHY?  That’s the question.  They had an easy sale!  They had a returning, satisfied customer (actually 2 of us) who wanted to give them money for a 90 min massage, and we always tip well, and all they had to do was call me back Fri afternoon as promised, or even Sat. morning.  But NO.

Here are some Qs for Summerhill Spa management:
How did that make me feel?
How many other spas are in Toronto that I can choose from?
How do I feel about going back?
Why should I have to feel pressure to call again, when I was promised I would be called to arrange a massage for Saturday?

Yes the massage itself is good and Jessica is excellent, but overall I have been left with a bad taste in my mouth over this lack of customer care and response.  How hard is it to write a note in the system or on paper to remind yourself to “call back the returning customer to arrange his massage”?
That is money they lost, not just today, but for all the other times my wife and I go somewhere else now.
Buyer beware.  As it has been noted before – I expected more from a spa in Yorkville.”