Tag Archives: small talk

The Art of Small Talk and Deeper Conversation

My friend and fellow Communication Expert Mark Bowden was recently on the TV show The Social, and revealed some great verbal and non-verbal communication tips for us to use or avoid when in conversation.  Many people have a difficult time with the art of small talk, not only with getting the conversation started, but with keeping it going and making it more meaningful.  This lack of confident communication can affect us both at work and in our social lives.

One of my most popular communication coaching programs (and has been for a number of years) is called “The Art of Small Talk & Winning First Impressions.”  It’s no wonder it’s so popular – small talk is no small matter!  🙂  If this topic interests you and you would like to improve your soft skills, here are some useful links for you to explore.  Enjoy!

Link One – The Art of Conversation on The Social (article and Mark’s TV appearance):

http://www.thesocial.ca/real-life/relationships/the-art-of-conversation

Link Two – Just the video:

Link Three – A little about my interpersonal coaching programs, and how to connect with me to request a brochure and set up a free initial consultation if interested:

http://communicationcoach.ca/#interpersonal

Link Four (and more)Effective Communication Skills – Never be Stuck for Words Ever Again! Ebook (epub) by Ric Phillips on iTunes, Nook, Kobo and Lulu (prices vary beyond my control):

https://itunes.apple.com/us/book/effective-communication-skills/id465102075?mt=11

http://www.barnesandnoble.com/w/effective-communication-skills-ric-phillips/1113132339?ean=9781257554706

https://store.kobobooks.com/en-CA/ebook/effective-communication-skills-never-be-stuck-for-words-ever-again

http://www.lulu.com/shop/ric-phillips/effective-communication-skills-never-be-stuck-for-words-ever-again/ebook/product-20860764.html

PDF Version herehttp://www.lulu.com/shop/ric-phillips/effective-communication-skills-course-workbook/ebook/product-638214.html

Enjoy your small talk more from now on, and have deeper conversations with more impact.

Effective Communication Skills, Small Talk Ebook

Effective Communication Skills, Small Talk Ebook

Learn the techniques and strategies to make you a master communicator! Understand the communication process, and how your brain interprets information so you can connect with people. Build rapport quickly with anyone, anytime, anywhere. Increase your charisma and confidence. Be able to read body language and people’s eyes. Give feedback without accidentally insulting someone!
This is the Effective Communication Skills Course!

PDF version on Lulu.com

ePub version on Apple iTunes/iBookstore

ePub version on Barnes & Noble NOOK

Effective Business Networking

Hello fellow professionals out there!

Today’s topic is on effective business networking.

Last week I attended an H.R. (Human Resources)-related networking function here in Toronto, as the guest speaker was the author of a book I had first read a few years ago and I really enjoyed the positive message about living life to the fullest, and having great communication skills (at least that’s what I got out of it).  The book is called Tapping the Iceberg by Tim Cork, and I highly recommend it.  Anyway, I went to this networking function to see if I could get my book signed (which I did) and maybe meet some HR professionals who might be interested in learning more about how communication coaching could benefit their company executives and managers, or how a group workshop can be both cost-effective and beneficial to their staff training.

I met as many people as I could without rushing conversations, and I asked for introductions to others whom I had not met.  I politely interrupted some people (with a smile) to include myself in their conversations, and I spent time with them in deep, meaningful learning exchanges, complete with a swapping of cards.

While I was there I noticed that some people seemed to be a bit shy starting conversations with people they had not met yet (i.e. “strangers”), even though we had name-tags on.

Now I understand that it can be difficult for some people to make small talk with strangers.  That is why I have a course on how to overcome that social challenge.  However the interesting thing to me is that this particular event was specifically set up to network, and even focused on one industry (HR) – which one might assume would increase the level of comfort in the room even among strangers. Not so I guess.  There were still those who were wallflowers and who were just talking to their friends and only engaged with others if approached first.

The lesson I want to share with you is to remember that at networking events you have a choice:  be a Guest or be The Host.  A guest sits waiting for others to take care of them, and a host pro-actively ensures others are having a good time and meets and greets constantly.  The host is remembered and the guest is often not, especially at a large event.  You are there for a short time and with a mission – to find and build connections.  There is no reason to be shy with starting conversations with a smile and no reason why you don’t have the right to pursue career advancement by networking.  Networking at a networking event is like shooting fish in a barrel – as long as you are not shy with the trigger.

Be The Host.

Happy hunting,

Coach Ric
Tweets:
http://twitter.com/CommCoach
Videos:
http://www.youtube.com/CommCoach73

Recovering from a Bad First Impression

Have you ever met someone new at a dinner party, networking function, or a dating event, and they rubbed you the wrong way immediately?  Something they said or did, or they way they spoke or acted, just really turned you off?   Sure, we all have had that experience.
Now let me ask you, do you think the person was truly aware of their negative vibe at the time?  Probably not right?  They probably did not try to upset you on purpose, right?  So if you didn’t tell them afterwards of their bad first impression, then they may never know how they came off, and may even think they made a good impression with you!  They may be a bit confused the next time they see you as to why you are running in the opposite direction! 
My next question is – could this be you?  Is it possible that you accidentally gave an unintended negative first impression with a new co-worker, friend of a friend, or even on a date?  Sure it is.  Now what can be done?
Here are some quick steps to take to recover from a bad first impression, assuming you were made aware of it afterwards.
1 – Evaluate feedback rationally.  Who told you that your first impression was negative?  Was it the principle person, friend or observer?  Consider the source before you condemn yourself.  However if you trust the source, or it comes from the principles’ own mouth, then it is time to move to step two.
2 – Self-evaluate.  Ask yourself what impression were you trying to make, and what went wrong?  Was this a misunderstanding?  Do you do this same thing with other people as well?  Is it time you stopped making excuses for this annoying behaviour and accepted that it needs to be changed?  Write things down to be clear and focused.
3 – Contact.  Send an email or if you are brave enough, a call or face-to-face meeting with your accidental victim.  Acknowledge your specific flaw or quirk and explain that that is not normally how you act, or at least explain that there is more to you than just what they saw that evening, and you would like a second chance to show them the real you.  You are not apologizing for your personality, but you can let someone know that you are aware of your bad first impression, and want to show a more rounded personality instead of just what was revealed during the first meeting.  Most people can really appreciate the bravery and humbleness it takes to do this. 
4 – Modify.  Did you dominate the conversation last time?  Well, next time take a break, ask some questions and listen.  Were you so shy and quiet last time that the person thought you were bored or uninterested?  Then next time you need to be engaged, make lots of eye contact, use active listening skills, and show enthusiasm.  Did the last meeting sound like an interview to the person?  Okay, time to lighten up, stick to general topics for now, and give the person time to open up.  I am not suggesting you act completely the opposite, but try to modify yourself and take steps in the right direction to be more balanced.  This will improve your conversational dynamics.
5 – Try your best.  Continue to try to be aware of your own first impressions, and modify when appropriate.  But also accept the fact that not everyone will like you or get along with you, as there are different personalities out there.  The point is that people do not have to love you, but they should at least feel comfortable with you on a first meeting.
After doing a self-assessment, if you think you need to improve your “art of small talk and winning first impressions”, you may find my customized coaching program helpful.  🙂
Here’s to your confident communications! 

Dealing with Hot Topics & Current Affairs

To be an effective communicator you have to be able to talk about current affairs and old, unsolvable contraversial debates (think abortion, death penalty, gun control, politics, religion etc.) without offending others, and at the same time without feeling that you have sold yourself out by not voicing your own opinions.

To add weight to your position I suggest you do some extra research on the topic – not just what the mainstream media is telling you. Get a wide range of information from across the spectrum – left wing and right wing – so that you are prepared to discuss the topic fully and are prepared for many counter-arguments ahead of time. Be open-minded, share information and learn. Do not argue and do not insist that others see your point to the point you are being a bully. Discuss and share, but at the end of the day they will absorb whatever they are willing and able to absorb on that day, just like you. Don’t push it, even if you think you are 99% right. It’s not about winning – it’s about respecting others and sharing info.  No one wins a heated argument anyway, right?  🙂 Hold yourself to a higher standard of intellectual as well as passionate conversation and you will be seen in a better light.

 

I really didn’t need to know that, sir

Hello,

This is the Globe and Mail article from today, Monday February 23 2009, in which I was interviewed, along with other experts, on the issue of over-sharing personal information at work. If this topic is relevant to you and your office cohorts, please follow the link by clicking here:

http://sympatico.globeandmail.com/servlet/RTGAMArticleHTMLTemplate?tf=tgamv3/realtime/fullstory_print.html&cf=tgamv3/realtime/config-neutral&articleDate=20090223&slug=wlinfo23&date=20090223&archive=RTGAM&site=Front&configLabel=front&hub=Front

Thanks,

Idioms from Snow

Well it is the season for this topic, at least here in Canada and the northern U.S.
(I have modified these from http://idioms.thefreedictionary.com/snow)

To be (as) pure as the driven snow:

Pure and chaste (Often used ironically.)
E.g. Jill: Sue must have gone to bed with every man in town. Jane: And I always thought she was as pure as the driven snow!

A snow bunny:
1. Someone learning to ski.
E.g. This little slope is for snow bunnies. They call it the ‘bunny hill’.
2. A young, attractive female at a skiing lodge.
E.g. Some cute little snow bunny came over and sat beside me. This place is swarming with snow bunnies that have never even seen a ski.

Snowed in:
Trapped (somewhere) because of too much snow, most likely due to a recent snow storm.
E.g. The snow was so deep that we were snowed in for three days. Luckily we had enough food to last us a while.

Snowed under:
Overworked; exceptionally busy.
E.g. Look, I’m really snowed under at the moment. Can this wait?

A snow job:

An attempt to persuade or deceive someone by praising them or not telling the truth.
E.g. Dane will need to do a snow job on his Dad if he’s ever going to borrow the car again, after getting into so many fender-benders (minor car accidents).

Enjoy and stay warm!

Are You Over-Sharing Personal Info at Work?

Today I was asked to give an interview for Sarah Boesveld, a newspaper reporter with The Globe and Mail’s Life section. She wanted to write an article about over-sharing in the workplace – that is, people offering a little bit too much personal information and how that can affect working performance and working relationships. Great topic!

That article comes out most likely this Monday the 23rd and I’ll post a link to the online article then.

UPDATE FYI – I am a contributor of articles on the Entrepreneur-focused site Evan Carmichael.  Here is the link to that article on the same topic – 7 negative results of oversharing personal info at work:

http://www.evancarmichael.com/Business-Coach/2493/7-Negative-Results-of-OverSharing-Personal-Info-at-Work.html

German computer geeks learn to flirt

(In point of fact a lot of my clients come from the world of I.T., finance or engineering. This article is interesting as it indirectly demonstrates how important social communication skills can be lost when a person focuses too much on the ‘hard skills’ or scholastic endeavors. As a Communication Coach I help people find balance in their life and I enjoy doing it.)

BERLIN (Reuters) – Even the most quirky of computer nerds can learn to flirt with finesse thanks to a new “flirting course” being offered to budding IT engineers at Potsdam University south of Berlin.

The 440 students enrolled in the master’s degree course will learn how to write flirtatious text messages and emails, impress people at parties and cope with rejection.

Philip von Senftleben, an author and radio presenter who will teach the course, summed up his job as teaching how to “get someone else’s heart beating fast while yours stays calm.”

The course, which starts next Monday, is part of the social skills section of the IT course and is designed to ease entry into the world of work. Students also learn body language, public-speaking, stress management and presentation skills.

“We want to prepare our students with the social skills needed to succeed both in their private life and their work life,” said Hans-Joachim Allgaier, a spokesman for the institute at Potsdam University where the course is being offered.

(Writing by Anna Brooke; Editing by Nick Vinocur)

http://ca.news.yahoo.com/s/reuters/090109/tecnology/ctech_us_germany_flirting

Florida woman claims ‘Merry Christmas’ greeting got her fired

Hello all,

I should not be working on Christmas eve, rather enjoying my drink and relaxing.
This article caught my eye, and I had to pass it on. I could spew a lot of my opinion here, but for now all I want to say is that this article is ‘interesting’ and ‘disturbing’ at the same time, especially the last line. Sometimes I do not recognize the world that I live in. Anyway, if you like, read it and make up your own mind as to what the real issue was.

Merry Christmas everyone!
(Happy Holidays too!)

By Melissa Nelson, The Associated Press

PENSACOLA, Fla. – A Florida woman claims a vacation rental company fired her because she used “‘Merry Christmas” to greet callers.

Thirty-five-year-old Tonia Thomas says she lost her job after failing to use the company-mandated greeting of “Happy Holidays.”

The Panama City woman and self-described strong Christian has filed a federal complaint that accuses the company of religious discrimination.

She has since found another job since her Dec. 10th firing, but for less money and is seeking compensation for lost wages.

Her former employer, Counts-Oakes Resorts Properties Inc., says it’s no Scrooge.

It describes the woman as just a disgruntled employee, but refuses to elaborate.

Liberty Counsel, an Orlando-based legal group that advocates for people discriminated against because of their religion, is representing Thomas before the federal Equal Opportunity Employment Commission.

Their complaint also accuses the company of harassing and taunting Thomas after she was fired by calling the police to watch her pack her belongs and leave.

Thomas could have hard time winning the case, said Thomas Harper, a Jacksonville-based labour lawyer who writes a newsletter on Florida employment law.

“I wouldn’t think an employee has the right to insist (on saying Merry Christmas) unless that really is a tenet of their faith.

She would have to make a strong case that was part of her beliefs, if not, it becomes insubordination,” he said.

Harper said when it comes to holiday greetings, the smartest choice might be ignoring the season.

“The best option is just not to say anything,” he said.